customer
Updated Review
Update: After going through a fairly lenghty process with multiple emails, I was issued a refund. I dont use their app, and I no longer have a dog, but when I did use it the app was good. I believe the company has a good opportunity to increase awareness on when additional charges wil be applied. This could really help eliminate these types of billing disputes. Thank you for processing my refund Paw-Champ.
Response from PawChampSep 10, 2025
Dear Jesse, Thank you for sharing your review. We’re truly sorry to read your experience and understand your frustration. 🙏 Please know that our subscriptions are always clearly outlined during sign-up, and charges only occur based on the plan selected. We never apply “triple charges,” and our refund policy is transparent. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️



