Brent R.
This company has deceptive subscription…
This company has deceptive subscription practices. I paid for 30 days. Unaware they renewed me on a monthly subscription. They charged me the next month much more than I paid initially. I tried finding a contact number on their site. Nonexistent. I emailed in. They cancelled the subscription but refused to credit me back the charges I didn't approve. Scammers. Beware. On investigating PawChamp on line there are many others that have posted similar experiences. Deceptive subscription practices. Update: After several emails and only after making this review did PawChamp come to the table and refund the charge on my credit card. It's unfortunate that one has to go public to get results. They even suggested they would appreciate if I removed my review. Dear Brent, I’m Emily Parker, Head of Customer Success at Paw Champ 🐾 I saw your Trustpilot review, and I’m really sorry about the frustration caused by the unexpected charge. I completely understand how upsetting it must be. We strive to be transparent with our pricing, and the information about the subscription is presented to customers on the payment screen. As the Head of Customer Success, I want to assure you that we take all feedback seriously. We are actively working on significant improvements to our product. To make things right, I’d like to offer you a full refund of your last 38.95 USD payment. As a small thank you, I’m also sharing two of our exclusive PDF books. You can access these resources without accessing the account with us: Heart to Paw: A 20-Day Bonding Adventure Home Alone: 17 Ways to Keep Your Dog Busy I hope this helps and goes some way toward rebuilding your trust in us. If you feel it’s fair, I'd really appreciate it if you could consider removing your review on Trustpilot. Let me know if this works for you, and I’ll take care of it right away. Thanks for giving us a chance to make this right ⭐️ Looking forward to your reply! Warm regards, Emily Parker Head of Customer Success
Response from PawChampMay 2, 2026
Dear Brent, Thank you for sharing your review. We understand your frustration regarding the subscription renewal and billing experience. Our subscriptions renew automatically, and the details regarding subscription terms are presented during checkout so customers can make an informed decision before proceeding. Once we received your follow-up response confirming that you would like a refund, I processed it accordingly as part of resolving your concern. We also want to clarify that any suggestion regarding updating, removing, or editing a review was made solely in the context of your experience with us potentially changing after the matter was resolved. If a customer feels that their updated experience no longer aligns with their original review, they are, of course, free to edit or update it accordingly. Refund decisions are never conditional upon customer reviews, and we fully respect every customer’s right to share honest feedback publicly. Your comments have been shared internally as we continue working on improving both our product experience and customer communication. If you need any additional help, you can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. PawChamp Team 🐾️