Orlia B.
Subscription, not one time fee
They pitch the product as a one time fee but then bill you for a subscription and will not refund you because it’s in “terms” that you never see until after the surprise bill. Their videos are dubbed over and have too much nonessential info so it’s difficult to find any helpful info.
Response from PawChampJan 29, 2025
Dear Orlia, Thank you for bringing this to our attention. We’re deeply sorry to hear about your concerns and the frustration you’ve experienced. Your experience matters to us, and we understand how important it is for the lessons to be clear and easy to follow. We’d like to clarify and resolve this situation for you. Our subscription terms are designed to be clear, and we regret if there was any misunderstanding regarding our billing process. Please know that we’re here to assist in canceling any unwanted subscriptions and ensuring you are fully informed about our services. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly.



