Anthony F.
Worst customer experience.
Without a doubt, the worst customer experience I have ever faced. Tried to cancel the subscription, but there's no cancellation button in my account. Emailed support, they confirmed the subscription was cancelled, I still get billed. They refuse to refund or cancel the subscription. They finally provided a 50% refund and confirmed the cancellation. Next month, same again, billed at full price despite the cancellation. They refuse a refund, I have to provide more evidence that I cancelled months ago. They still won't provide a refund and have continued to bill me again! I can't log into my account as it says my account has expired. Avoid at all costs.
Response from PawChampMay 12, 2026
Dear Anthony, Thank you for sharing your review. Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it must have been to continue receiving charges after requesting cancellation multiple times. This is not the experience we want for our customers. We’d really appreciate the opportunity to review your case again and resolve any account access issues. Please contact our support team directly with your account email, so we can assist you further as quickly as possible. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️