PawChampReviews of paw-champ.com

Response from PawChampFeb 20, 2025

Chère Sabrina, Merci d'avoir partagé votre avis.  Nous sommes vraiment désolés pour la frustration et les désagréments que vous avez rencontrés. Nous comprenons à quel point des frais inattendus peuvent être contrariants, surtout lorsque la communication n'est pas aussi claire qu'elle devrait l'être. Nous prenons très au sérieux les préoccupations concernant la transparence et les retards dans le support client. Nous nous excusons si les détails de l'abonnement n'étaient pas clairs lors de votre achat initial, et nous reconnaissons absolument l'importance de respecter les exigences de notification de renouvellement. Nous sommes également désolés d'apprendre que la qualité du cours et des traductions n'a pas répondu à vos attentes—votre feedback est inestimable alors que nous travaillons à nous améliorer. Nous allons donner la priorité à votre cas et travailler avec vous pour résoudre cela, y compris en examinant le processus de facturation et de remboursement. Vous pouvez facilement nous contacter de l'une des manières suivantes: 1. Envoyez-nous un email directement à [email protected] (mailto:[email protected])  2. Soumettez une demande via notre formulaire de contact: https://www.paw-champ.com/contact  3. Utilisez notre chat en direct en vous connectant à votre compte, en visitant la page Contactez-nous, et en cliquant sur le bouton Chat en bas à droite. Nous avons hâte de résoudre cela pour vous rapidement. Équipe PawChamp 🐾️

Response from PawChampFeb 20, 2025

Dear Elsa, Thank you for sharing your review.  We’re truly sorry to hear about your experience and any confusion regarding our subscription policy. We take concerns like this very seriously and want to ensure transparency and fairness in every customer interaction. If there is any misunderstanding regarding the refund process, we’d like to review your case further. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected])  2. Submit a request via our contact form: https://www.paw-champ.com/contact  3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️

Response from PawChampMar 3, 2025

Liebe Sina, Vielen Dank, dass du uns darauf aufmerksam gemacht hast. Es tut uns sehr leid, von deinen Bedenken und den Erfahrungen deines Ärgers zu hören. Wir möchten diese Situation für dich klären und lösen. Unsere Abonnementbedingungen sind klar formuliert, und es tut uns leid, wenn es Missverständnisse bezüglich unseres Abrechnungsprozesses gab. Bitte wisse, dass wir hier sind, um bei der Kündigung unerwünschter Abonnements zu helfen und sicherzustellen, dass du vollständig über unsere Dienstleistungen informiert bist. Dein Feedback wird intern überprüft, um Bereiche zu identifizieren, in denen Verbesserungen erforderlich sind. Wir sind entschlossen, ein besseres Erlebnis zu bieten und dies für dich richtig zu stellen. Du kannst uns ganz einfach über einen der folgenden Wege erreichen: 1. Schreibe uns direkt eine E-Mail an [email protected] (mailto:[email protected])  2. Sende eine Anfrage über unser Kontaktformular: https://www.paw-champ.com/contact  3. Nutze unseren Live-Chat, indem du dich in dein Konto einloggst, die Seite Kontaktiere uns besuchst und auf die Chat-Schaltfläche in der unteren rechten Ecke klickst. Wir freuen uns darauf, dies schnell für dich zu klären. Das PawChamp Team 🐾️

Response from PawChampFeb 20, 2025

Dear Loki, Thank you for sharing your review.  We are very sorry for your overall experience with us.  This is not at all what we wanted to show with our course. Many of our users are very happy with the results they achieve with our video courses, and we are always open to your feedback to make our service even better. All the information was provided when you selected your plan. We have a refund policy, but we want to meet you halfway and resolve your issue. Our team is always happy to help you and we apologize for not resolving your refund request right away 🤗️ You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected])  2. Submit a request via our contact form: https://www.paw-champ.com/contact  3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️

Response from PawChampFeb 20, 2025

Dear Jessica, We apologize if the subscription terms were not as clear as they should have been.  We strive to be upfront with our customers, with all pricing and terms shown on the payment screen. Hence, your account is also has a decent amount of options to choose from so that you can start from any part of the content you'd like.  At the same time - we would like to make things right for you. With that being said - please do not hesitate to contact us:  1. Email us directly at [email protected]  2. Submit a request using our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page and clicking the chat button in the bottom right corner. PawChamp Team 🐾️

Response from PawChampFeb 19, 2025

Dear Kath, We regret to hear about your dissatisfaction.  Please know that transparency is a top priority for us, and all subscription details, including pricing, are provided on the payment screen before the purchase is finalised. Hence, our refund policy is designed to ensure fairness to all customers, and details about it are clearly outlined during the purchase process. We strive to deliver valuable training, and we’ll take your suggestions into account to enhance the program’s quality. - We are very sorry that we were unable to establish positive contact with you. Your overall experience with us is really important to us and we hope that you will choose our course again someday. We always look forward to hearing from you again and hope to make your experience more positive. You can always contact us at all possible ways: 1. Email us directly at [email protected]  2. Submit a request via our contact form: https://www.paw-champ.com/contact  3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. Have a great day!

Response from PawChampFeb 18, 2025

Dear Customer, Thank you for bringing this to our attention, and we’re deeply sorry to hear about your experience. We understand how concerning unexpected charges and unclear subscription terms can be. Please rest assured that we take matters like this very seriously. Our goal is to provide a transparent and secure service, and we will do everything we can to address your concerns and investigate any issues with the payments. We encourage you to contact us directly so we can look into your account, confirm the cancellation of your subscription, and assist with your request. Your positive experience is important to us, and we are committed to resolving this matter promptly. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected])  2. Submit a request via our contact form: https://www.paw-champ.com/contact  3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️

Response from PawChampFeb 18, 2025

Dear Pamela, Thank you for sharing your review.   We truly apologize for any confusion regarding the subscription. We always strive to ensure that all pricing and terms are clear before a purchase is made, and we certainly don't want anyone to feel misled. The subscription details are included in the terms and conditions, but we understand that this can sometimes be unclear.   We're glad to hear that the issue was resolved and that you received a refund. Our intention is never to charge without consent, and we take feedback seriously to make sure the experience is transparent for all our users.   We also apologize if the course didn’t meet your expectations, and we appreciate your honesty. We’ll continue working to improve the experience for everyone.   If you have any other concerns, please don’t hesitate to reach out. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected])  2. Submit a request via our contact form: https://www.paw-champ.com/contact  3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️