Debra A.
I purchased what I thought was a one…
I purchased what I thought was a one off training package. The quality of those videos is poor, dubbed and not useful. I then had $ taken from my account for a subscription I hadn’t realised I had signed up for. I immediately e-mailed to cancel, with no response and 3 months later another nearly US$80 was taken from my account. I submitted a formal complaint through PayPal and received a response saying the never received my request and stated the subscription is clear, which it is not. I provided a screen shot of the original request to unsubscribe as requested and was told they would refund. Numerous emails to them has been met with radio silence. It’s as close to a scam as there is. Don’t do it!!!! Despite having written this and now receiving a request to remove this post, there is no affirmative action from PawChamp.
Response from PawChampMar 2, 2025
Dear Debra, Thank you for sharing your review. We sincerely apologize for any frustration this situation has caused. We want to clarify that we never received any proof of your request to unsubscribe. Additionally, we have made multiple attempts to reach you to find a resolution, but unfortunately, we haven’t received a response. Please know that we take customer concerns very seriously, and our goal is always to provide a fair and transparent experience. We are still happy to assist you in resolving this matter—please get back to us so we can find a suitable solution. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️