Kate H.
Difficult to cancel subscription - since resolved
Edited: After email correspondence PawChamp have refunded the subscription I didn’t realise I was due to pay. I’ve suggested that they send an email reminder when first subscription is due, making it clear how to cancel subscriptions. Upgraded from 1 to 3 stars. I have not used the material, rating was based on customer services approach alone. Original review exceprt: Material was didn’t resonate with me, more confusing was how to cancel premium membership so I have been charged for a service I haven’t used. Refund policy was not as straightforward as it appeared when you sign up. Disappointing.
Response from PawChampApr 23, 2025
Dear Kate, Thank you for sharing your review. Thank you for your feedback, and we sincerely regret that your experience with our platform did not meet your expectations. We are constantly working to make content more accessible and understandable for all users. We strive to make our subscription information as transparent as possible and disclose this information when you choose a plan. We want to improve your experience and resolve this situation. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️