Customer
Pawchamp responded to feedback
Update: Pawchamp have been very supportive and refunded my money and cancelled the subscription. They made contact very quickly and have been really helpful. I bought one course the vagus nerve reset that was beyond basic and purposefully did not sign up for the inscription as I had read that pawchamp tried to catch you in a subscription. Low and behold they charged me a subscription charge of near 40 after one month and will Not use a refund as they say I signed in and it is easy to see and make a choice .
Response from PawChampNov 16, 2025
Dear Customer, Thank you for sharing your review. We are very sorry for the difficulties you’ve experienced. We want to clarify that the subscription information, including the price, is clearly stated on the payment screen prior to purchase. That said, we`d like to help address your concerns and ensure you have all the support you need. We want to apologize if you feel that the refund policy was unclear. We make every effort to explain it during the purchase process. While our policy is designed to be fair, we`d be happy to help clarify anything and work with you to find a resolution. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️