KT
Auto renews without reminder
No one ever followed up to see how things were going, then I was charged the $119 without any type of notice. I contacted them and they would not refund as I “agreed 6 months prior when I paid”. Sneaky, don’t recommend due to poor customer service.
Response from PawChampApr 26, 2025
Dear Customer, Thank you for sharing your review. We truly regret that we didn’t meet your expectations and are very sorry to hear about your experience. Your satisfaction is important to us, and we take your concerns seriously. We understand your frustration regarding the renewal and the refund process. While we make every effort to clearly explain our subscription terms and refund policy during the purchase process, we’re sorry that this wasn’t as clear as it should have been for you. Please know that the subscription details are displayed on the payment page before completing the purchase, but your feedback is invaluable and helps us identify areas where we can improve. We’ll carefully review your case to ensure your concerns are thoroughly addressed moving forward. If there’s anything more we can do to assist or clarify, we’d be happy to work with you toward a solution. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️