Jenny
Really disappointing
Really disappointing. I paid for the app and started using it. I found it difficult to navigate and in general just didn't like it, nor the video quality. I was charged after my trial period. I cancelled straight away and asked for a refund, which they refused. It's really disgusting that in this day and age, people don't refund if they're unhappy. I'm not even planning on using it, yes I still have to pay for it.
Response from PawChampMay 2, 2025
Dear Jenny, Thank you for sharing your review. We're truly sorry to hear about your disappointing experience with our app. We understand the frustration with navigation difficulties and video quality, and we apologize for any inconvenience these issues caused. Regarding the refund, we completely understand your concern and regret that the initial response didn’t meet your expectations. We aim to ensure our customers' satisfaction, so we would like to take another look at your case. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️



