Dione K.
More Toxic Behaviour Following on from my first complaint
Following on from my first complaint. Paw Champ contacted me and then offered me a refund of the money they took out of my account after the initial one month (all outlined in non-existent small print). My scathing review about the underhand and manipulative tactics of this organisation, only then prompted action. What I then got hit with was further manipulation and ultimatums. They offered to give me a refund of the overcharged money, provided I pulled down my original review. They said once I have received the money would I then take it down. I said sure. I think they banked on me taking it down in good faith. As they had the refund sitting in my account 'pending', so one would naturally assume that refund would go ahead and take it down. Unfortunately for Paw Champ, I decided to wait until the money landed in my account. What then transpired is the money never made it to my account and I have subsequently been told by them it is a 'me' issue and I need to contact my bank. They are leading me to believe they refunded the money, when they clearly haven't. So Manipulative. RUN A MILE with this organisation. Do not spend a cent. They are toxic, dishonest and manipulative.
Response from PawChampJun 2, 2025
Dear Dione, Thank you for sharing your review. We deeply regret the situation you've encountered and sincerely apologize for any distress caused. This is not the standard of service we strive for at PawChamp. Our aim is to resolve issues transparently and amicably, and we clearly fell short in your case. I assure you that we will thoroughly investigate this matter to ensure your refund is processed correctly and any misunderstandings are clarified. Thank you for your patience, and once again, we apologize for the inconvenience you've experienced. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️