Trisha J.
Don't waste your money
UPDATE EDIT: Shortly after posting this review, I received an email from Paw Champ offering me a refund, but it seemed to be under the condition of removing my review. So I replied asking for the refund and did not get a response. I then replied asking if the refund was only if I removed my review, and I still have no response and no refund. I wonder how many bad reviews have been removed from this site so people could get their refund, because other review sites have a much lower rating for them. All I can find in the app are articles on dog behavior. I asked support about the video training, and they sent me a few links that I can access on my computer. When I repeatedly asked where I could find the videos in the app, I received no response. The videos they sent me access to were terrible AI videos. It's hard to watch, and the information provided is minimally useful. I found better training videos for free on YouTube. Don't waste your money on this scam of a program.
Response from PawChampJun 7, 2025
Dear Trisha, Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience and appreciate you bringing these issues to our attention. Firstly, we apologize for any confusion regarding the access to our video training. We'll be reviewing our communication process to ensure future clarity and efficiency. Regarding the video content, we're sorry it didn't meet your expectations. We're continuously working to improve our materials and value your input. We’d like to offer you additional resources to make the most of your experience. Please reach out to us so we can assist you further. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly! Thank you for giving us the opportunity to address your concerns and improve our service. PawChamp Team🐾️