lorettelgeorge
Excellent customer service.
I don't like the robotic narrator. It is almost as if she doesn't speak English and is being dubbed in English. Very hard to follow. I am impressed with the fact that quality control contacted me shortly after this review and offered me a refund. I do have to add that the information that I have learned has greatly improved my dog's behavior.
Response from PawChampJun 30, 2025
Dear Customer, Thank you for your honest feedback. We’re sorry to hear that the narration style didn’t meet your expectations. We understand how important it is for training materials to be clear and easy to follow, and we truly appreciate you sharing your experience with us. Your comments have been passed on to our content team as we continually work to improve the quality of our videos. If you have any other suggestions or if there’s anything we can do to assist you further, please don’t hesitate to reach out: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request using our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page and clicking the chat button in the bottom right corner. Thank you for giving us the opportunity to improve. The Paw Champ Team🐾️