Elsa S.
DO NOT FALL FOR THIS SCAM
DO NOT FALL FOR THIS SCAM ! I am so disappointed that I fell for this. They trick you into buying what you think is a once-off 28 day plan, then without any further communication they 'renew your subscription ' which you dont sign up for, and charge an exorbitant amount from your account. They also refuse to refund you and send template responses to any emails. sad to see so many other bad reviews which I wish I had done my homework to look at before supporting this corrupt business Update: After much back and forth, I was refunded the second charge which I did not to my knowledge sign up for. I appreciate the customer experience manager's efforts to remedy the situation. I do however still feel that they need to be forthcoming about subscription sign ups AND send a reminder email BEFORE charging your card, giving you the option of either signing up or canceling after the 'trial' (which I thought was a once-off purchase)
Response from PawChampJun 2, 2026
Dear Elsa, Thank you for sharing your review. Thank you for updating your review. We’re sorry that the renewal process caused frustration and that your initial experience left you feeling misled. We understand your concerns regarding subscription visibility and the desire for a reminder before a renewal takes place. We appreciate your acknowledgment of the efforts made by our Customer Experience Manager and are glad that a resolution was reached regarding the charge. Feedback such as yours is valuable, and we take your suggestions about clearer subscription communication and advance renewal notifications seriously. Our goal is to ensure customers can make informed decisions and feel confident managing their memberships. If you have any further questions or concerns, please don’t hesitate to contact our support team directly. We’re always happy to assist and clarify any aspect of your account or subscription. Thank you for taking the time to share both your concerns and your updated experience. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️