Pavra RecoveryReviews of pavrarecovery.com

One star flatters! 28/5 order mat 3/6 arrives,begin daily use 30/6 mat starts to fail, starts to ! Complain 23/7 after much email tennis , I am told in their words …”as a gesture of goodwill we would like to arrange a replacement mat for you free of charge”. 29/7 after much chasing for an update on their “goodwill”,I receive a marketing email offering me a chance to get the latest model at a reduced price 🤦🏻‍♂️ I update an old review on TrustPilot to reflect. 30/7 Another email apologizing for their error in offering reasonable goodwill, this free mat is now NOT happening. My two options are: 1.Pay to send THEIR faulty mat back and wait for assessment and more email tennis. Or 2. Snap up their promotion on the new design. A full month after I complain, this is it ?! Customer Service absolutely non existent. As I say wouldn’t touch if they paid me ! Thankfully purchased on credit card , Virgin saw my latest picture of mat condition and refunded whilst they address issue with Pavra on my behalf.

I strongly advise against buying red light mats from Pavra!!! —it is SCAM!! They heavily advertise a 90-day trial period, claiming that if you don't feel better, you can return it—no questions asked! I sent my first email a week before the 90 days were up, but they kept dodging the issue. When I started emailing them daily, they finally replied after about three weeks, asking unnecessary questions like how I used the mat and how often ect.ect.. I provided all the details, but they stopped responding again. Finally, after yet another email from me, they replied saying my 90-day window had expired 😳😄 and that they had checked the mat ( how??🤔🤦‍♀️) and found no manufacturing defects, so they couldn't accept my claim! (Mind you, they explicitly state that you can send it back after 90 days if you don't notice a difference!) Unfortunately for them, I am taking legal action to recover my money! They are nothing but common scammers and manipulators! AVOID AVOID AVOID!!

Good service.product,the mat works but the plug into the mat could be better

I would never again purchase from Pavar. they do not live up to what they advertise. I purchased a mat and within the month of not even using it only a few times the lights went out in the top section and like other people that I’ve read in reviews they contacted Pavar and got the same runaround as I did… First no reply after I let them know that it wasn’t working within four weeks of purchase. I had to contact them to get my first reply. They would send my complaint to another department for it to be reviewed and they will get back to me thanking me for my patience. I then again waited a couple weeks and notified them again. They had me take a video of all the sections, the controller, to turn it off and on, unplug, re-plug yada yada, which made no difference. Again with apologies they said it was still being reviewed. Now if anyone in the right mind purchased an item brand new supposedly and it stopped working within a couple weeks. Common sense is the answer, to a refund or return for a new one promptly… Finally got another response after contacting them again and they stated that they understood my frustration and apologize for the length of time, but I needed to return it for them to investigate and get back to me. And just like the other reviews stated it was to be returned to China, which was a large fee on us to return for an item that stopped working shortly after they had it. It states at the top of the order form 90 day guarantee money back…when I said something about the fee and why did it have to go back to China when I purchased it in the US there really was no answer but an apology for having to pay for the return. They did offer me a 40% refund to me. That’s a slap in the face for something that was brand new I only had for a little less than a month and only used a few different times that didn’t work. Now, since the end of May that I had this issue, they send me an email offering me a big discount on a new mat… I don’t think so. I was really hoping for a good outcome with the product. I would’ve accepted a replacement mat with shipping on them to return the damaged one, but that wasn’t the case. I hope whoever reads this thinks twice about purchasing because I have read many reviews the same as mine and also have learned to look into more reviews when I purchase an item because a lot of them are false reviews as I was told…

This company is running a scam in the highest degree- poor customer service, not honouring their return / refund policy, making it out to be my problem that I’m not happy with the product size, performance, it’s poor quality and there is no value for the mi ey here. They refuse to provide instruction on How to return the item and refuse to refund me my money. They continue to hide behind their “desire to work with you to help give you maximum benefit from the product and use it for 90 days” - stay away from this product and the company!! Very poor product and very poor customer service.

The customer service is absolutely amazing. Quick response, clear suggestions. Highly recommend.

I recommend the mat 100 plus percent!!! Iv definitely noticed a difference in my back and body . I use it consistently each day and will continue. It's Awesome!!!

The body mat is wonderful and the quality is exceptional. 20 minutes a day for last two weeks daily changes your life.