Paul Davis RestorationReviews of pauldavis.com

They hired Hispanic men who did not know how to speak English and who stole my clothes and broke my property when they were supposed to move me from one place to another. This was the worst move I have ever had in my life. I do not recommend this company for anything.

My comments are much like others here with a horrible experience. We live in the Seattle area, had a water leak which damaged our kitchen, living room, various other areas. Paul Davis came in at the request of our insurance company, quickly did the mitigation, so we of course selected them as our insurance company's restoration company. Then.... crickets! Project manager never materialized, endless delays, no written work scope, location owner MIA after repeated promises to call... endless, just as other have noted here. We switched contractors which I only can urge to others - do not use this company! Now I wonder why our insurance company is using as a preferred vendor, filed complaints with our state insurance commissioner, BBB about this company.

I dealt with the office in Springfield, MA and they were horrible - beyond horrible. Some examples: They put up new sheetrock and you can see all of the seams because they loaded them up with joint compound. For that same new sheetrock, they didn't cut the spaces out properly for receptacles and light switches so it looks horrible - gaps, poorly spackled. They lost all of the caps to our antique baseboard heating and never replaced. They installed a bathroom door + jamb and before they put the molding on, I took a look and not ONE nail made contact with the studs - not one. Any sheetrock they put up to close up former openings did not meet the original sheetrock so they bow in - in all areas. Seams without seam tape. I walked into the bathroom while they were spackling and they were having a spackle fight with the site supervisor. They put pine wood above the shower insert to finish it off. And I could go on and on. The owner toured our site and apologized for the poor workmanship but didn't do anything to fix it. We fired them but I'm still finding their screw ups.

My family and I had water back up in December. My insurance company had recommended Paul Davis of Santa Clarita, CA, since they completed my mitigation. In February, my husband was admitted to hospital due to brain hemorrhage and at the time I was eight months pregnant and I chose Paul Davis/JP Moss to repair my home. I informed Paul Davis/JP Moss that I will have a family member to complete the drywall. Paul Davis agreed and sent me change order to receive over a 10000.00 credit. So the end of April I noticed that my door Jambs, tile was installed and paint was not completed and I sent them 40,430. The project manager inform me that I had to get another draw in order to complete project, so I emailed CEO to complain and the project resumed. Now my insurance sent checks that needed to be endorsed by my husband, me and mortgage company, so it takes a while to get draws. So now my husband and I was recovering from our medical illness. We started going to the home a lot more and one day we caught employee sleep, using our microwave, going through our items in Garage with our personal items and saw our TV tray and chair and the end of garage where he sat and ate lunch. My neighbor was witness to employee sitting eating lunch in garage. The last straw is when employee used our toilet that wasn’t connected and left his stool paper on toilet without the base being connected. The water leaked out on the tile. So this made me go through the estimate and I asked them if they send itemized list or recalculate the estimate, because I noticed things that they haven’t done and still was charging and also overcharging for items. They never addressed the recalculation, but continue to ask for more money, until I receive an email from kush Desai saying that recalculation is between insurance and him. On May 29th my husband asked contractors workers and supervisors to leave and supervisor refused and called police. The dispatcher asked him, (supervisor Jason) to leave out properly and he refused. Then at that time I received and text from David Reyes stating if they don’t complete the work, they will not return our personal items. So we continued to let the workers work. The on the inspection the next day we explained everything that was wrong like our tile was uneven, vanity cabinet door did not open and now our kitchen sink does not work since the workers put grout in the sink. We told them that we don’t want anything to do with them and I received a text stating that I need to sign a certificate of completion since we don’t want them in our house.

We are writing this review to share our personal experience with Paul Davis Restoration of Southeast Missouri. Our goal in sharing our experience is to save even just one person from the headache and heartache that we experienced. We had a sewer back up in our basement with extensive damage and loss. Our insurance company was contracted with Paul Davis which is how we ended up with them on our project. There are three parts to this project mitigation, personal property and restoration. The mitigation portion was the fast, easiest and smoothest portion. As we moved into the personal property phase things began to unravel. In our initial phase with personal property, Chris, who is co-owner of the business, came out to assess our property. He became visibly irritated and short because of the scope of the project. He left abruptly and angrily. I was so uncomfortable with that interaction that didn't want to be here with him without my husband. Communication became a major issue at this point. We were told by our insurance company (and our insurance company paid Paul Davis) that all our belongings would be sorted into salvagable and unsalvagable and the salvagable items would be packed, inventoried and moved to an off-site climate controlled storage unit. This is when they began trying to cut corners. They didn't want to move it off-site. They wanted to just shuffle it around the basement as reconstruction occurred. Then they offered an on-site, non-climate controlled pod. Our insurance company got involved and insisted on what they paid for, off-site climate controlled storage. When our insurance company got involved, Paul Davis became passive aggressive toward us. There were multiple times, at least 3, where they would be scheduled to come out, one of us would take off work and then they would no show and not call. Then they would want to show up the next day, after we missed work the day before! We were definitely at the whim of their schedule rather than the other way around. Our personal property was never properly inventoried. It was hauled out loaded on a truck and placed in an off-site storage unit. We were told that when things needed to be thrown out due to damage that everything would be run by us first. However, when our property was returned undamaged items were missing, damaged items were returned, what was submitted to insurance for reimbursement was incorrect and incomplete. We had many unaccounted for items that are just a loss to us. Most of this is due in part to our items not being inventoried, anything could disappear. The worst part was our children's keepsakes that were stored in waterproof Rubbermaid totes were thrown out without permission and for no reason. These were irreplaceable items. Gone. For no reason. As we moved into the final stage of reconstruction things didn't really improve. The quality of work was very poor. We had a different contractor doing work in our house who was appalled at the quality of work being done on the basement. He even offered to fix some of it for free. They installed baseboard and ran out so just left a 5ft area without baseboard. They removed a sewage soaked vanity and sit it on our brand new carpet. They installed the new vanity improperly and water leaked inside of it for 3 days whule we were out of town and ruined it. Leading to it needing to be replaced again. They sent the same person who installed it improperly to do it the second time until we insisted on a plumber. They abandoned all of the trash...old vanity, toilet and boxes for weeks. Telling us that they had taken on too many jobs and couldn't complete the ones they had started. A job that at most should have taken 2 months, took over 4 months, was not done well or completely and cost us thousands of dollars out of pocket. I would never recommend Paul Davis to anyone. If I could go back in time and choose a different company I absolutely would. Our insurance company is reviewing the case and considering dropping their contract with Paul Davis. Please think twice before hiring them.

PaulDavis is very un-knowledgeable about architecture and engineering. The company is run by Steven Solis, who works his contractors to the bone and refuses to pay them. For the services they rendered. Do not work for this company, I do not recommend PaulDavis to anyone!!!

Horrible company they promise you everything and use sub contractors to do the work and then they don't pay the sub contractor. They are good at marketing that's it

STAY AWAY FROM PAUL DAVIS RESTORATION. The company was a nightmare. They never had a project manager on my job and trades came and went unannounced. My calls were not returned. They never completed the job. They tried to hide flaws from me. We had to stay in hotels for extended periods. They get NO stars. You were warned. They admitted how bad they were but still expected payment.