Paul Davis RestorationReviews of pauldavis.com

The work they did was horrible, couldn’t get anyone to answer the phone at their office, when they did communicate, it was all lies. The owner of the franchise, Chris Stamm, made veiled threats.

This company is not reliable. They’re not trustworthy and the two guys that I was dealing with they are liars do not hire this company or Recommend it . you will regret it.

On Jun1 1st, 2025 I filed a claim for water damage after a refrigerator repair went bad, Paul Davis out of Hampton NH was recommended my Liberty Mutual for the Dry-Out and they did a decent job. So, I hired them to also do the Restoration, also in June but at the time, they let me know it would likely take 2 months before they could start because of the backlog of projects. But they dropped the ball in August by not following the claims request properly with Liberty mutual resulting in a month delay so we expecting to now start the job in September, but they dropped the ball again on ordering the materials leading to another month delay. Finally, I got a notice that they would start the job on Oct. 20th at 8:00am but at noon I called them since no one showed up and they said they had a truck issue and would stary on Tuesday 10/21 at 8:00am, but again no one showed up, at 10:30am a Hertz rental truck showed up with 2 men who spoke zero English. I did my best to communicate with them but the only word they could speak in English was floor. They called their boss on the phone who was a subcontractor and he let me know they were here to do the setup. I asked who was going to provide these men instructions and was told that he would be out to my place tomorrow. So, I went inside, called Paul Davis, spoke to RJ the project Manager, who seems to think it was not an issue that they could speak zero English and could not verify if these men were even legally able to work in NH, USA and he said he would check. In the 5 minutes it took to have that call, the 2 men unloaded the wood flooring and left. Later that day, I got a Text from the Project Manager, RJ, that the contractor would not be showing up on Wednesday 10/22 as they needed to find a new crew and would be in touch. On Wed, 10/22 I called Nathan McCuster, the GM, who also had no issue with the fact that they outsourced work to illegal aliens but would look into the project and call me back on Thursday with a plan. On Thurs, 10/23, after 5 months of waiting to start the restoration, Nathan McCuster called me back to let me know they would refund the downpayment and they were no longer interested in completing the project. I asked for a reason and they said they didn't have to give me one, stating this was just no longer a good fit for them. So, now I am having to start the process of locating a vendor to do the restoration after wasting everyone's time for the past 5 months. Paul Davis is Unreliable, operating with contractors that sub out work to illegal Aliens, and completely unprofessional in their communications, commitment, and piss poor customer service.

Worst experience with contractors. My Duplex was hit by hurricane Helene, which was in September of last year. They did not complete the project which should have been finished more than 6 months ago. When we reached out to have them to finish the repairs they ignored us for months. We messaged them more than 10 times via text, call, and email with no response. Please do not choose these contractors if you want a good repair in a timely fashion. Not only was the project lack luster, but I lost months of rent due lack of accountability.

Our insurance company chose Paul Davis Restoration (41610 Reagan Way) to come to our home to mitigate a leak. We assumed this referral meant we’d receive professional, ethical service — unfortunately, that wasn’t our experience. Overall, this was one of the most stressful home repair experiences we’ve ever had, and we would never use this company again. Our project, which was estimated at 8 weeks, ended up taking approximately 7-8 months due to repeated delays and mistakes by Paul Davis. Here are just a few issues that we experienced. *They sent an unlicensed contractor to our home. *They decided that to do the flooring they needed to move my leather sofa and love seat. The techs who were sent to take the sofas to the garage, dragged them so severely against the entryway door that they pulled the material off both the sofa and loveseat. The sofas had to be sent out to be repaired, and this took approximately three months. *They allowed the unlicensed contractor’s son, who was also unlicensed, to do electrical work on our home. This left us in fear for our lives and had to be redone by a licensed electrician. *The recessed lights that were installed by the unlicensed contractor were so bad it took, five months to get to a reasonable accommodation, but still not great. Something we now must now live with. *While reinstalling our dishwasher, they broke a valve, flooded the new flooring that had just been put in, and they had to purchase a new one. *While reinstalling my refrigerator, they informed us that it was faulty but that they could complete a change order and fix it for an additional charge. We called an actual plumber who told us the refrigerator was fine and that the supposed refrigerator “issue” appeared to have been caused by Paul Davis loosening the valves. Good thing we checked with a reputable plumber. *The contract stated that upon request, they would provide contractor license information. We requested this about 6 times and in writing, we are still waiting. I believe we received one or two which leads us to believe that all the other contractors may have been unlicensed, but we will continue to wait and see. *The project manager (this term is a massive stretch based on what he accomplished) Nico, his oversight was coming to the house once a week and shucking it up with the contractors while asking about their weekend and kids. His visit would conclude with a cursory glance at the house and statement that “everything looks great, even as the paint from the unlicensed contractor peeled from the fireplace”. The project manager rarely inspected the work and did not address quality concerns we repeatedly raised. *They removed furniture from the house to do flooring but once flooring was complete, we were told they would not move it back unless we paid more money. This was the opposite of what we were told when we signed the contract. They told us (that part of room reset fees, if they took anything down (wall art, mirrors) they would replace it upon completion, this did not happen either They sent us an unlicensed contractor to resurface our kitchen ceiling. This contractor sprayed the ceiling without coving anything in the kitchen, every item in our kitchen was covered in a white texture to include the refrigerator, stove/oven, the walls, the floor, sink, etc. Also, they did not clean it up after two months, our family cleaned up the mess they created. Per the contract they were supposed to clean up after themselves, but this was minimal. I have photos of everything I had to clean. They left paint on doorways They left paint on laundry room items. They left paint on the cement in front of my house. They left paint on appliances. They left paint on my living room sofa and love seat, Good luck everyone.

Not only they did a horrible job and everything fell apart and my new window flooded the room on the first night - their crew caused serious damages to my condo building. They “fixed it” but instead of covering the cost of repairs, they tried to extort the money from my insurance and added it to my claim. Since my insurance denied the payment, now they are endlessly harassing me to pay for it. Yes - for damages caused by their completely incompetent crew. I really doubt these people have any professional qualifications and most of them looked like high school kids. Their management is absolutely rude and trying to communicate with them is just pointless. I’m really hoping for a class action lawsuit, because I’d love to jump in on that. The worst company of any kind I’ve ever had to deal with. I was reading tons of complaints and horrid reviews about them since and can only wonder how they are allowed to operate. It’s a scam.

Hello! My name is Evgeniia. Just want to tell you about unrespectful behavior of the owner of this place. His name is Paul (Paul Adam Szarnicki) Nixon. He pay for the expluatation of woman on webcam sites. After it he insults the models, tell them that they are "wh**res, bit**es, no class and intelligence, saggy tits" I think the behavior of this man worths punishment and social resonance.

Paul Davis has been completely slow on returning my items from smoke damage. They broke the glass out of my grandmother's China hutch. They said they would replace it, but I haven't been able to see it because I do not have my property back. Paul Davis is the equivalent to a lawyer that chases ambulances. I strongly would not use them to restore a dog house.