Paul Davis RestorationReviews of pauldavis.com

One of the worst experience I ever had. This company took zero responsibility for their own work.

I hired Paul Davis Restoration to install a garage door on my property after some storm damage. A year after the installation, the door stopped operating. Assuming that it was due to the garage door opener I had another company check the garage door opener for basic troubleshooting. To my surprise, the 2nd company identified several issues with the installation of the door which resulted in the door not closing and seizing resulting in damage to my garage door opener. All of the identified issues required extensive repairs in addition to a brand-new garage door opener. I was provided an inspection report and photos of the parts of the garage door that were installed incorrectly. One of the main issues was that the door was too large for the door opening. But rather than order a new door or a new panel for the top of the door (as is standard practice), Paul Davis Restoration cut a notch in the top of the door which is improper and resulted in structural concerns which are detailed in the inspection report. The inspection report also details other issues such as missing outside lift brackets at the top and bottom of the door and cables that were run around the track to the pulley. In short, the improper installation caused the door to seize and break the gear and sprockets on the garage door opener. All of which prevented the door from closing. Paul Davis Restoration also didn't replace the emergency key release which is standard practice in a garage door installation. This is a safety concern, because in the event that the door seized while it was closed and I had been in the garage, there would’ve been no way for me to leave the garage without the door being cut through. I don’t have a direct entrance to my home from inside of the garage. I attempted to address this with them and even reached out to the PA Attorney General Office. This resulted in a few communications from one of their representatives Brian Maggs, claiming that they stand by their work and they would do something to resolve the issue. In the end their smug ass attorney Jeffrey Harper responds refusing to accept responsibility and claiming that they processed a refund 2 years ago which is a lie. They sent a one page print out showing a refund of my deductible which conveniently never made it to my bank account. As a professional that has a license built on integrity, I clearly wouldn't request a refund for money that I had already received. Overall, don't use this company. It took them 3 days to install a standard garage door. The people that they sent could barely speak English and they cut corners. They did a shitty job and they clearly enjoy stealing from hardworking people. And rather than do the right thing they chose to give me their ass to kiss versus offering a fair settlement which would’ve been my out of pocket cost to repair a door that they installed improperly. Luckily I'm not hard up for the money. It's not worth the legal fees to pursue.

We experienced a water issue. The company fixed the issue but when it came to repairs after the fact they completely botched the job. Our floors are losing all the grout and are creaky underfoot. They’ve never rectified their poor workmanship problem!

I had my floors replaced due to an emergency situation back in October and the workers were in such a hurry to get done and a lot of issues. The seal did not hold and a hole in a plank and under my kitchen sink one plank is not even attached. I’m so disappointed in the workers!

Our experience with Paul Davis has been terrible. The first contact who worked with our insurance agency to approve the work was fantastic, and every other person we have come into contact with was truly awful. The representative managing our work lied to us regarding when the mitigation work would start, leading us to sleep on the floor for over 2 weeks as we removed the furniture from our home in preparation. The subcontractor who performed the prep work confirmed this to me. Multiple people who were not seemingly affiliated with any company (no shirts with a company name, no company van, etc.) were in and out of the home with no communication to us. Workers who were authorized to be at our home would leave random people at our house with no warning or discussion, and when our PaulDavis represenative was contacted with our concerns, it took hours to receive a response while a stranger was in our home. We called the national hotline looking for help and they could not provide any answers and did nothing to remedy the situation. Once the work was finalized, the billing process was a nightmare. It was unclear to us the total amount due, and after paying what was the only formally provided amount, a third invoice for an additional hundreds of dollars was requested. We were very communicative with Paul Davis about our concerns and stated we would not pay this invoice without clarity of where it stemmed from. While working this third invoice out with Paul Davis and our insurance, and after a month of no contact from Paul Davis, we were sent a notice of intent to lien our home. The intent to lien was never mentioned to us in the process of solving the invoice discrepancy. We paid the invoice to make this nightmare end and avoid an unwarranted lien but remain appalled and disgusted at Paul Davis' business practices. We strongly do not recommend them for any work.

The nightmare began in December 2024, even after I gave them grace and they offered no compensation... a 2.5 week- 3 week job THEY SAID had me relocated for 8 months (all costs out of my own pocket), but they could care less. The lack of communication was outstanding as they had 4 different contractors in my home, but failed to notify me of any changes. I actually had to reach out to one of the contractors only to be told he had been laid off a month prior. They did such poor work that it required them to keep coming back to my home. They misplaced my key for the entire project and failed to place a lock box on my door as they told me they would do. The owner swore he would get it fixed and we would talk about the final balance, yet he avoided all attempts at contact. I never signed the final paperwork but they want to take me to court. They used all my materials and then had to rip it all out due to their incompetence. They damaged things in my home and I had to have a friend, who is licensed, come fix some of their work. Their customer service is horrible and I recommend anyone that sees them coming, RUN quickly to a better and more professional company before they take all your money and take you to court.

Paul Davis Restoration completely destroyed our trust. What was supposed to be an 8-week project dragged on for 8 months due to their incompetence. They sent unlicensed contractors who damaged our $3,000 leather sofa and loveseat beyond repair. Even worse, they allowed an unlicensed contractor's son to perform electrical work in our home - a serious safety hazard that required complete rework by a licensed professional.

Ok This company was recommended by Bill Hanna adjuster for Liberty Mutual. I was a bit confused by my house fire but my dog survived and I was out at the time so I just wanted to be able to get back in my house. I asked Bill if I should stay there and got no affirmative or negative, just inquiries. I stayed there that night and the next three days but left because of breathing difficulty’s. I called Liberty Mutual and got a room through a company called MyKey. Bad room but I picked it so my bad. By that time Paul Davis was on the seen. My first impression was the politeness and proper manners. So youthful and exuberant. That’s the good part. God bless em. They kinda went through motions, none of which seemed to mitigate the toxicity or even the smell. Things remained soiled even after cleaning. Then they started coming late, leaving early and lunch was off sight miles away sometimes. Then the lead female who was about the only one there that probably worked before because she gave orders and worked herself and answered my question got moved out and we were left with nobody for days. I’m still in the hotel then. Going often to the site which was vacant for days at a time. Machines running not venting anywhere. My fridge was left unplugged and all the food rotted. So eating out became a necessity. They broke so many things in their cleanup. I kept asking to see the project manager that I met 1 time and he was very arrogant unlike his subordinates. I find out later he was fired so I can see the mismanagement or lack of management. One day like the day they came, they were gone. I think we were down to 2 workers from first day 5. Almost all different doing dishes and sweeping floors and I imagine some smoke odor removal. They had a truck near the end that we loaded stuff in to get rid of. I left instructions to take pictures of everything going. Well they had rugs professionally cleaned ( their words) that were meant to discard and discarded still I don’t even know what neither do they because there were no pictures of them being loaded. No list adhered to. Just a whoops moment ….by them in essence. I get a message from Liberty Mutual that Paul Davis of NH billed them 33 thousand dollars and Bill Hanna paid it, Paul Davis excepted it. The check went to somewhere in Florida. I was never asked about the mitigation. Bill Hanna never investigated the property. The invoices were never seen by me. I was told by Hanna that it’s none of my business. My policy, my house, my fire. But not my business. When I asked Nathan of Paul Davis what the heck was going on he seemed taken aback. I asked him what he actually thought it was worth he said the amount that was paid. I kinda lost hearing after that because it’s a den of thieves. I was never told it was still toxic and got a rash on my hand that lasted until my painters sanded woodwork , walls and washed them with industrial strength solution. The rash went away 3 days after they finished the prep. Liberty Mutual refused the 22 thousand painter price for 7 rooms painting and doing Paul Davis mitigating over. The whole thing got messed up with Paul Davis co