patioenclosures.comReviews of patioenclosures.com

My contract was written and signed at the beginning of June. I had to wait for my HOA approval. I was told on July 13 that install would be July 24. On the morning of install at the time they were scheduled to arrive I get an email stating that they tried to reach me this morning to reschedule install date because a gas line must be moved before they begin install. They don't have a date yet and they will let me know. This contract has been written since the beginning of June and I have been charged two payments of $13,000 and to email me the day of with no planned date to get me rescheduled is bad business. This part of the service isn't acceptable and people should be aware of what they will be dealing with before spending this kind of money. My total is about $46,000 by time they finish charging me and I would expect things like this not to be a problem, but I looked at other reviews and most of the complaints are with installation and I can understand because I'm dealing with the same issue now and they don't know when I will be rescheduled or when my project will be completed. This is out of the San Antonio office. Of course, the agent who came out was wonderful and they all were till they got my money. Now I have to wait and see when they will get me rescheduled. A company that charges this much for a sunroom should not be having these kinds of problems when the contract was written by your trained staff.

These people were no call no show I waited hours for them to show up and they never showed when I called to inquire about where they were they told me that there was a mix-up in and they need to reschedule for the next day I told him no thanks if they're not reliable for the initial meeting for estimate then what makes me believe that you will show up one time and when promise when it's time to install

The product is good.  The installers are not employees, they are all subcontractors.  We did not become aware of this until well after our disastrous installation.  Some of their subcontractors are very good and some are bad.  We unfortunately had a very bad experience.  The 2 member installation team we had left our house after about 3 hours on the second day with the project not completed.  We were not home at the time. Patio Enclosures called us and told us the project was complete.  When my wife got home, she found 2 of the 4 doors would not close or latch, none of the doors would move smoothly on the tracks. There were metal shavings all over the floor and under the clear sealant/caulk they applied around the perimeter of the floor.  Many of the pieces were scratched.  The screens were loose and damaged in several places.  Two trim pieces had the paint scraped off and were down to bare metal.  The trim pieces at the bottom were installed incorrectly and looked terrible. They also just threw their debris in my yard and did not pick it up. I contacted my sales rep and Gavin, the Operations Administrator, to complain.  Gavin told me he would be sending out a supervisor named Ricardo. Ricardo arrived and told me the team that did the install was one of their better teams.  He went on to say this was partially my fault for not being home.  He explained that had I been home, they would have finished and done a better job.  WHAT??  He agreed to replace 1 screen door, one handle, and made arrangements to have a new team come out on Saturday to complete the job and fix the issues. Saturday morning a supervisor named Dave (very good) showed up along with the original team.  I called Ricardo and reminded him our deal was that a new team was to come out. He said if I wanted the job finished, that would be the team to do it.  I refused.  He said he would not argue with me. If I wanted it done, I had to let them do it.  I refused and told them to get off of my property.  Ricardo tried to force me into using the same people that botched the job the first time.  Dave did about an hour's worth of work and fixed several issues.  Dave, who is an employee of Patio Enclosures, informed me that Ricardo was not able to make any decisions for Patio Enclosures as he was just a subcontractor.  I found out later he was actually the owner of RZG, the subcontractor who's team did the poor install that left the job unfinished but claimed it was complete.  I called Tim, the local manager, Monday, to complain.  He told me one of Ricardo's install team members had been terminated and the other disciplined per his request.  Remember, this was one of their best teams according to Ricardo.   For the next week a couple more miscommunications.  I then escalated to Jordan who oversees North and South Carolina.  To my surprise, he had not been informed about much of what had happened and was very disappointed to hear about it. He was very apologetic and assured me he would resolve all issues to my satisfaction. My sunroom was finally completed due solely to Dave of Patio Enclosures personally supervising a second team of installers and instructing them on how to do parts of the install.  Without Dave we would still have issues. Regarding my personal experience with Ricardo, the owner of RZG, their contracted installer, I found him to be rude and very unprofessional, amongst other things.  His first team of installers did a very poor job and left the job incomplete, hence the reason one was terminated and the other disciplined.  Two of my neighbors had different installers assigned to their projects and their installers did a great job.  They did not have a single issue.   Regarding my experience with Patio Enclosures, some good and some bad.  Dave is excellent.  The product is good. They seem to have some internal miscommunication issues going on and I question their selection and oversight of subcontractors.  I cannot understand how they can allow a subcontractor to treat a customer of theirs so poorly and behave so unprofessionally.

I bought two really expensive enclosures for above my driveway and around my balcony. I had a problem this summer with water infiltration, a man came out to inspect it, and despite numerous calls and texts to their office could not get him back to service the unit even though it was under warranty. I was given a song-and-dance about how they only have one service man for a large area and that the new company that bought them isn’t honoring warranties. Don’t walk away from these people, RUN.

Horrible company. Hard sell when they come to visit including a "discount" for signing while they are there. The sales guy couldn't even get their software to render our project correctly. They strongly hinted that it would take about 3 months to do the work. It took 13. At one point, to get the calculations required for the building permit, they said they had to "buy new software" - Geez, it is a patio. Their so-called expert had to visit 3 times to (re) measure and it was only on the last time that he realized that they had mis-measured one wall by a whole foot. Their manufacturing facility apparently only ships to Oregon once per month. Well, when they planned our project out, they didn't calculate the actual slope of the roof which meant they couldn't manufacture and send 2 of the window components along with the first shipment. Instead, they installed everything else and left plywood in those places. Then, when they supposedly ordered those 2 windows, they only ordered one of them. So after first installation we had to wait a month for 1 window and after that another month for the final window. The first of those windows took 2 guys 6 hours to install! The 2nd took one guy all day! In the first portion of the installation, 2 of the window panels were damaged. They installed them anyway and didn't say anything. I had to point it out. The materials are shoddy - exposed screws for example. The initial installers were a crew of 4. Only one of them spoke English and he wasn't here much of the time. At one point the other crew members resorted to Google Translate to ask me a simple question. The foreman who showed up a couple of times was an arrogant you know what. After installation, it rained, and it was clear that the gutter was not installed properly as there was water running between the gutter and the roof. Their solution: more caulking. Two attempts and it still isn't right. Caulking seems to be their solution to everything. The skylights are bound to fail. The glass is co-planar with the roof and sealed with some sort of adhesive tape rather than having the glass elevated from the roof as is the case with pretty much any other skylight. Now, 3 months after installation, the sliding door will not latch. Made an appointment with them to fix - he called and rescheduled, then didn't show up to the new time and didn't call/email. Their communication overall has been horrible. I could go on and on. I wish I had checked here before calling them.

They owe us 250$ can't get it Mia sent a form for us to fill out to get our money. She said never received it. Tried a second time same result she never received it. I sent her a message telling to look in the garage can where she put it. Stay away from these people. They never get back to you. How is that a life time warranty.

The experience has been terrible from all subcontractors hired and my roof still leaks I asked to have handle not lock me out. Took one day to get structure up but coming back to fix door took a whole day. Really weird when all you did was need to flip lock. Locking mechanism not placed right. Contractors failed to screw lock in right. They have came out twice to fix leak and still leaking. Promised a doggy door and once September hits that will be a full year waiting on company do not hire. Better luck with your neighbors than them do not hire

This company is horrible. I originally called to get information on how much it would cost to re-screen my lanai. They told me they would send somebody out to give me a quote. They told me they would send somebody out to give me a quote. I made appointment in February, they didn’t have enough availability to April 17. The day of the appointment Ryan comes with an attitude to my home and was telling me they don’t give quotes, and trying to sell me screen and frame, told me it’s top quality and gave me a price of $5000 for my lanai which I know it wouldn’t cost that much, my lanai isn’t that big. My neighbor just got there done for $1100.