MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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MicroGenDX reviews

Showing 292 reviews with 5 stars · Clear filters

Thomas
Jul 15, 2026
Very professional and prompt
Very professional and prompt
Response from MicroGenDXJul 15, 2026
Hi Thomas, we appreciate your kind words, our team prides itself on its speedy service and professionalism. We wish you good health.
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Brandon
Jul 13, 2026
MensKey - Great Experience
My kit showed up promptly with a prepaid, overnight return shipping label. My results were processed in less than 24 hrs from when the lab received my samples. The lab report was very thorough and fairly easy to understand. I did call in to ask a few questions about my lab report and the gentleman who assisted me was excellent. He thoroughly answered my questions and was very knowledgeable. Overall, my experience was nothing but positive.
Response from MicroGenDXJul 13, 2026
Hi Brandon, thank you so much for sharing your experience with us! We're glad we could provide you with a fast, straightforward, and comprehensive testing experience, from sample collection to report delivery. We're also pleased you enjoyed the comprehensive nature of your testing and found our Customer Service team a helpful resource to clarify questions on your results. Our team prides itself on delivering testing in a manner that balances quality and speed, along with strong customer support to help patients and providers address any concerns. We'll pass on the feedback to our Customer Service team. We wish you good health!
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Ian
Jul 12, 2026
Great
Great! Easy to do
Response from MicroGenDXJul 13, 2026
Hi Ian, thanks for your feedback. We're we could provide an easy and effective testing experience for you. We wish you good health.
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Sharon
Jul 12, 2026
Ease of use and quick results
Ease of use and quick results
Response from MicroGenDXJul 13, 2026
Hi Sharon, thank you for your review! We're glad that we could deliver a straightforward, convenient, and fast testing experience for you. We wish you good health.
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Marcia
Jul 12, 2026
I called to order a test
I called to order a test, rather than ordering it online, as I wasn't in a rush, because it was a follow-up test. I did not need to receive it in two days. Molly was VERY helpful in getting the test ordered. Further, she volunteered that they could help me with finding out about insurance coverage for the test. In my prior calls, no one had offered that assistance, although the people I spoke to were knowledgeable and helpful. Molly was patient, knowledgeable, kind and super helpful. I will be prepared to do the next Sinus Key when it is due...and I will have the insurance issues worked out ahead of time. The other reviews show that there is more help available when results are back, and I will look into that, as well. MicroGenDx provided great customer service, and I was impressed with the help that I received.
Response from MicroGenDXJul 13, 2026
Hi Marcia, thank you for sharing your experience with us! We're so glad that Molly was able to make ordering a follow-up test a quick and easy experience, and that she went the extra mile by proactively offering to help you look into insurance coverage. This kind of thoughtful, patient support is what our Customer Service team strives to deliver. We'll be sure to pass along your kind words to her directly. We're also glad to hear you're planning ahead for your next SinusKEY test. If you have any questions, please don't hesitate to reach out to our Customer Service team if you have any questions on your results or would want help finding a provider. We appreciate your continued trust in MicroGenDX and wish you good health!
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Ashley
Jun 25, 2026
Overall quick and easy process
Instructions were easy enough to follow. Had my results within 48 hrs from shipping off. Sent my results to my doctor and she was able to prescribe me some medication. I appreciates they made the process quick and easy. I’d say the only thing I would have liked was updates and confirmation from when the order shipped to me. But otherwise overall everything was great!
Response from MicroGenDXJun 25, 2026
Hi Ashley, thank you for sharing your experience with us. We're glad we could deliver a straightforward, quick, and comprehensive testing experience for you and your provider. We'll pass your feedback on notifications over to our development team. We wish you good health!
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Susan K.
Jun 25, 2026
I have been suffering since Apr 4!
I have been suffering since Apr 4!! My doctor ordered standard tests, which came back negative for bacteria. And that was it. When I told him I still had symptoms, he referred me to Infectious Diseases. They were book 6 months out. I took matters into my own hands and signed up for a test through MicroGenDX. The results came back in days -- positive for anaerobic bacteria. Now I have something to show the doctor who will ... fingers crossed. ... take the results seriously and prescribe the proper antibiotic. I am beyond grateful for MicroGenDX for moving a diagnosis forward in days rather than in 6 months!!!
Response from MicroGenDXJun 25, 2026
Hi Susan, thank you for sharing your experience with us! We're truly sorry to hear how much you've been struggling since April as navigating the healthcare system when you're not feeling well is exhausting. We can only imagine how frustrating that wait must have been. We're so glad our test could give you actionable results quickly and help move things forward. We hope your doctor takes the findings seriously and that you're on the path to feeling better very soon. Wishing you a smooth recovery!
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Arthur
Jun 23, 2026
This test found the bacteria that was making me sick
This test found the bacteria that was making me sick. I’m so thankful for this service. I highly recommend MicroGenDX to anyone that with results coming back negative , but continue to have symptoms. These tests will give you the answers you have desperately been looking for. Thank you!
Response from MicroGenDXJun 24, 2026
Hi Arthur, thank you for sharing your story with us! We're delighted that our testing could help you and your provider find the cause of your condition that other tests had missed. We understand and respect how frustrating it can be to experience symptoms while other tests don't deliver answers. We wish you good health!
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