MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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MicroGenDX reviews

Showing 292 reviews with 5 stars · Clear filters

Audrey F.
Aug 14, 2026
Great company and customer service! A rare gem!
First time using a lab company...the questions I had were insurmountable! Marlon G. could not have been more patient and helpful. He explained things over and over if I needed (keep in mind I'm beyond sick, so I wasn't operating on all 4 cylinders). He was prompt to follow-up, follow through-even making detailed notes for other coworkers incase he wasn't there. He wanted to ensure that my doctor received the kits needed and in the fastest, easiest manner possible What a rare, refreshing customer service rep-he is thorough, reliable, and cares that you live lol. Thank you Marlon for all of your time and help-you've been truly a life-savor!
Response from MicroGenDXAug 17, 2026
Hi Audrey, we appreciate your thoughtful review and feedback! We'll be sure to pass this along to Marlon. This is exactly the kind of patience and follow-through we hope every customer experiences, especially when they're not feeling well. Wishing you a full and speedy recovery.
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Todd
Aug 11, 2026
My Test results came back very quickly…
My Test results came back very quickly and were very detailed.
Response from MicroGenDXAug 12, 2026
Hi Todd, thank you for sharing your feedback. We're glad we could deliver comprehensive results to you in a fast fashion. We strive to do the same for all our patients. We wish you good health.
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Jennifer
Aug 8, 2026
outstanding customer service
This was the best customer service I have experienced in a very long time! My initial call was answered by Vivian Gil, and she could not have been more friendly, patient and helpful, explaining and walking me through the ordering process. My follow-up call was leaving a voice message over the weekend, regarding my order, and to my surprise, my call was returned outside of regular business hours. The young man's name was Marlon, and he was incredibly helpful in resolving my request. I haven't done the test yet, but I highly recommend MicroGenDX based on its outstanding customer service.
Response from MicroGenDXAug 10, 2026
Thank you so much for sharing this, Jennifer! We appreciate hearing about your experience, and we'll be sure to pass along you kind words to Vivian and Marlon. This sort of feedback means a lot to our team and reflects the level of service we strive to provide for every customer. We also appreciate you taking the time to speak to how they went above and beyond. We hope your testing experience is just as smooth. We're here if you need help along the way like finding a doctor who can diagnose and treat with your test results. We wish you good health.
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ZH
Aug 7, 2026
got way more information than what…
got way more information than what gynecologist test for. amazing turnaround time as well
Response from MicroGenDXAug 7, 2026
Hi ZH, we appreciate you taking the time to share your experience with us. We're glad that you found your results to be more insightful than expected and that our speedy turnaround time was a welcome bonus. Our lab team strives to provide each patient with this level of service. We wish you continued good health!
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Avery C.
Aug 1, 2026
Jennifer in a very professional manner…
Jennifer in a very professional manner helped resolve issues of my creation in that I cancelled a order and then asked for it to be reinstated. She was able to go off script and seek a solution. Very high customer service scores for her, and for the design of your processes.
Response from MicroGenDXAug 3, 2026
Hi Avery, thank you for your kind words regarding Jennifer's customer support! We're glad we could deliver an impactful testing and customer support experiences to you. We'll be sure to pass on the feedback to Jennifer! If you ever have any questions on MicroGenDX or your testing, we're happy to help.
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TGT T.
Jul 29, 2026
Vivian was very professional and gave…
Vivian was very professional and gave me excellent answers to my questions. Thank you Vivian . Tom Sproule
Response from MicroGenDXJul 29, 2026
Hi Tom, we appreciate you sharing your experience with us! We're glad that our Customer Service team, especially Vivian, could deliver helpful answers to your questions. If you have any more questions, feel free to reach out. We wish you good health!
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Nancy
Jul 28, 2026
Very easy ro work with
Very eady ro work with, my package arrived in a timely manner and the customer service is excellent when I needed help registering my kit
Response from MicroGenDXJul 29, 2026
Hi Nancy, we appreciate you sharing your experience with us. We're glad that we could provide speedy service and that our Customer Service team could easily provide you with the help on registration. We wish you good health!
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Jane L.
Jul 28, 2026
Sandra from billing has been so very…
Sandra from billing has been so very helpful.
Response from MicroGenDXJul 28, 2026
Hi Jane, we're glad that our billing team could provide helpful insight and customer service for you! We wish you good health.
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