Catherine M.
Great Customer Service
Great Customer Service! Thank you. As a 1st time user I appreciate the telephone support.

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Catherine M.
Great Customer Service! Thank you. As a 1st time user I appreciate the telephone support.
Amanda C.
MicroGenDX has been amazing in its turn around and accuracy in its results
RT
I have been going to my primary care doctor, urologist, OB/GYN, and urgent care since 04/2022. I have been misdiagnosed, undiagnosed, and treated based on my symptoms with multiple antibiotics only to have my symptoms partially resolve. This test gave me the the exact bacteria that is causing my infection so that I can be properly treated.
Idahosa
Quick, discreet, and reasonably priced
Janet L.
I appreciate MicroGenDX empowering patients with access to quality lab tests and the process was relatively easy. Gathering sputum is never fun nor easy to do at least for me but appreciate having the option to order tests for myself, great customer service thank you!
Lynda
Received the test kit in a timely manner. Tests were done very quickly and results posted in a timely manner. Very good after service with my primary care having a facetime with the lab assistant to decide how to best treat my ailment. I am happy to say I finally feel well again.
Scott
Your ngs results always help out since my doctors lab always shows negative results that I don’t have anything when I really do now we are combating fungus I didn’t know I had making me sick thanks MicroGen your a life saver
Rebecca
I had been suffering with a UTI since January and I wanted quick results. I sent my sample out on Friday and got initial results by Monday. THANK YOU for your quick work.