Eric
Slow Shipping
They were useful and reliable

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Eric
They were useful and reliable
Barbara
I phone for more clarity but there was no one available. They ask for a call back number . I was too frustrated and ill at that point to leave a number.
Response from MicroGenDXMay 20, 2025
We aim to provide timely support and regret that we missed the opportunity to assist you when you called. If you're feeling up to it, please reach out again at [email protected] or call us at 855-208-0019, and we’ll make it a priority to help address your concerns. Your health and peace of mind are important to us.
Andre
Thanks for furnishing great comprehensive information on my provided sample and identifying the bacterial strains. Although customer service was available, it would be nice to have someone answer the phone an hour before your company closes.
Paul
Instructions are straightforward although somewhat cumbersome. Customer support is very good.
NC
The only thing that is a drawback for me now is finding a doctor to help me get the Rx's suggested from my test results. I needed the urine test done in addition to another; if I did not need the urine, I honestly would've went with Evvy, who provides a doctor to get you what you need after results. This is a huge added headache for me getting someone to not only to help me, but soon. The MicroGenDX customer service dept did help me with a list of surrounding area dr's that were familiar with their testing/results, in order to get me help. The tests themselves were quick and very helpful because doctors here had given up on me! One looked at me crazy when I suggested this testing, told me 'I was reading too much, and actually told me to accept and live with this!!! Our Healthcare today is nothing but sickcare... disgusting!!!
Teresa
Whenever I called, the representatives always took their time to answer my questions and to help me through the process. Getting onto my account was not so easy for me however, the representatives were able to provide me with my test results without delay.
Linsey
Shipping and instructions made everything easy
Fred
Quick turn around helps to remove anxiety!