frustrated
I would have given 5 stars but it would…
I would have given 5 stars but it would have been better if I went through my doctor. You might suggest that because only the doctor can bill Medicare.

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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frustrated
I would have given 5 stars but it would have been better if I went through my doctor. You might suggest that because only the doctor can bill Medicare.
Albert A.
Quick response, but pricey service.
Response from MicroGenDXNov 26, 2025
Thank you for your feedback! We’re glad you had a quick experience, and we appreciate your honesty about pricing—we’re continuously working to secure more contracts with insurance companies to provide the coverage our patients deserve.
Michael
Having a real analysis was good info but could be better if a Laymans translation was included as not educated to understand the results in doctor language. Hard to confer with current doctor on the findings. High bacteria? where? What? Treatment options in English? Current erologist just blew it off and I have no recourse as no way to actually understand it all.
Response from MicroGenDXSep 9, 2025
Hi Michael, our team would be happy to go over your results with you. We apologize if your results were a bit confusing, please give us a call at 855-208-0019 and our team will go over them with you. Thank you for reaching out.
A L.
I took the Sinus Key test to try to figure out why I am getting recurrent sinusitis. The test results came back quickly. The report was easy to read. I would have been happier if it was easy for me as a patient to figure out how to set up a consultation with a physician to interpret the results.
Patrick
The kit came guickly, instruction were easy. The results were received quickly.
Affordable Radon Solutions L.
I ordered the wrong test but the information on the MicroGenDx was confusing. They did refund my money.
Julie G.
I got the sinus key test. It was negative. I did not know I should stop all nasal sprays before taking the sample. The instructions said stop antibiotics. I didn't think my nasal sprays were an antibiotic. I wish the instructions had said stop all nasal sprays 2 days before. This was an expensive test and I am disappointed. Update 08-14-25: MicroGenDX offered for me to retake the Sinus Key test at a reduced price. They updated their instructions and I stopped taking my nasal sprays before this re-take test swab. I got results quickly and am happy to have received an accurate report this time.
Response from MicroGenDXJul 21, 2025
Hello, We are sorry to hear of your negative experience but we greatly appreciate the constructive feedback! We've notified the team responsible for maintaining our collection instructions and are looking into making updates. As for your experience, please contact our customer service team directly, as we'd like to work with you and get you another test. You can call 1-855-208-0019 or email ([email protected]). We hope to hear from you soon!
Mark
My experience is not over yet. My experience will be over if and when I am symptom and pathogen free. I applaud Micro for being able to spot pathogens unlike my local hospital and even the Mayo Clinic. I hope my experience serves as a wake up call for Urologists.