MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDXJul 24, 2026

Hi DK, great question on the swabbing. The swab included with SinusKEY is designed specifically for the blow-out method, which collects mucus from the tissue. Sinus collection would require a different swab and should only be performed by a healthcare provider to avoid injury. The blow-out method has been reviewed and approved by medical professionals both inside and outside of MicroGenDX before use and is preferred for patient comfort. If you have any questions about your test or results, please don't hesitate to call us at 1-855-208-0019.

Response from MicroGenDXJul 23, 2026

Hi Christian, thank you for the feedback. To clarify, when you order from the patient site, a physician signs for it with the KHSS telemedicine fee that was included in the purchase price. It's meant to specifically cover physician authorization of the test, as it is disclosed at checkout when you click 'Add to cart.' If you're experience was different, please call our Customer Service team at 1-855-208-0019 or email us at [email protected] so we can sort this out for you.

Response from MicroGenDXJul 20, 2026

Hi Cara, thank you for sharing this feedback. We're sorry to hear your call with Customer Service didn't meet your expectations. We can help you get the clarity you're looking for. Our Customer Service team can connect you with a doctor who has experience with our testing. The doctor can provide diagnosis and prescribe treatment for you. For clarity, MicroGenDX is not a licensed healthcare provider so our team cannot provide diagnosis or treatment, but can provide a detailed explanation of your results. Please give us a call at 1-855-208-0019 (M-F, 8 AM - 8 PM EST) or email us at [email protected] at your earliest convenience and we'll get that set up for you.

Response from MicroGenDXJun 17, 2026

Hi MB, thanks for flagging this. Our records show both samples arrived on June 2nd and results were ready on the 3rd. We also don't see a record of contact from you to our Customer Service team. We'd like to make this right and quickly resolve any access issues. Please call us at 1-855-208-0019 at your earliest convenience and we can get your results over to you and your husband.

Response from MicroGenDXJun 12, 2026

Hi Michael, thank you for your feedback and we're sorry to hear about your experience. To clarify what happened, our lab ran your test twice in an effort to get your results. The initial report was inconclusive, which prompted a second run and a manual review of the raw data. Unfortunately, the team concluded that the DNA yield in the sample was too low to meet our quality control and reporting thresholds. This means that there wasn't enough viable DNA to report findings, rather than an issue with the test itself. Though this event is rare, it does happen on occasion. We understand this is frustrating, especially when you were expecting answers. We'd like to make this right. Please call our Customer Service team at 1-855-208-0019 at your earliest convenience so we can provide a swift resolution. They are available M-F, 8 AM - 8 PM EST.

Response from MicroGenDXMay 27, 2026

Hello John, We are very sorry to hear of these issues you are experiencing. Our systems show that your kit was delivered on 5/22; please contact us at 1-855-208-0019 so that we can confirm delivery and address any other issues you may have. We'd like to know more about your experience and how we can improve. Thank You.

Response from MicroGenDXMay 27, 2026

Hello Steven, we always hate to hear about experiences like these. Final negatives are possible and test results can be influenced by a wide range of factors, like sample collection timing, antibiotic or supplement use, or collection protocol. Please contact us again to review your results, we'd like to know more about your situation and find a possible resolution. We hope to hear from you soon! Thanks

Response from MicroGenDXMay 27, 2026

Hello Cynthia, we aren't sure if you had a favorable experience or not based on this review. We'd like to make sure that you are satisfied with your test results, so please reach out at your earliest convenience. Thanks!