PatientFiReviews of patientfi.com

To begin with I wasn't thrilled about completing an application via mobile, but I was able to get through it although it was a clunky experience. Right now I am on the phone at 4:58pm waiting for customer service to pick up to explain where I can find my account number so that I can register and review my account on my laptop. So far it has been 9 minutes. I was able to find the initial text message that allowed me to go in and find my loan agreement, but the account number on the agreement apparently isn't the account number needed to create your account online. Loan agreement has 12 digits, but to register you only need 9. Yes I shortened it by either skipping the first or last 3, but that didn't help. I am now on hold for 13 minutes. Okay, the whole initial application and trying to register has been absolutely annoying and a time waster, but something I found disturbing is that when I looked at my loan agreement on my mobile device the "Loan Date" has now changed to today's date, although the effective date should be the date of signing. hmmm, I was hoping to get into my account on my laptop to double check that PatientFi actually has the correct documents. So my honest opinion, is that I really am not confident this company has the correct controls in place to ensure my information is accurate and safe. Frankly, I would have gone another route to pay for my procedure, but instead thought I would take advantage of the 0% financing. Lesson learned. Well, it has been 21 minutes now on hold, I think it time to call it quits. 10/18/2024 - I will call in later today with my information. To clarify, my loan was onboarded, I signed papers and have already made two payments. My concern is that when I pulled up my loan documents on 10/2/2024, those documents showed an effective date of 10/2/2024 and not the day I originally signed the document.

Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.

I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.

I cancelled medical services and a loan with PatientFi in a day or so of signing it a good month before services were ever to take place. I received an email confirmation that the loan was cancelled and no further action, nor any payment would be withdrawn. However, a month later, they took out the amount from my bank. They promised an instant refund reversal, but that never happened, and more and more fraudulent emails of false promises day after day after week after week months later. I disputed the amount with my bank, and my bank said at present PatientFi is disputing the transaction even though they owe me a refund. Today they said I would get a check in two months, TWO MONTHS!. BEWARE OF THIS COMPANY. I posted a negative review on the BBB, and there were dozens of 1 star reviews stating the same thing.

Came here to look for answers, but instead looks like we dodged a bullet. My husband tried to see about getting a loan through them for a surgery for me. . We filled out all the stuff online, when it came to submitting the identity I clicked out of it until my husband was out of the shower when I came back it had logged me out. So we thought no big deal we will call them tomorrow. We called and they said due to FRAUD they were not able to process the application. There were no documents we could submit, no office my husband could walk into, no solutions. Just a flat no. Actually they said “you will need to look elsewhere for financing” like what in the hell 😂 my husband has a great credit score, a great paying job, a well established savings/checking account but we are always up to building our credit profile. The way we were treated was absolutely bananas. It should say in big red letters “if you don’t complete the identity documents right now, you will be flagged as fraud and unable to move forward” what kind of clown nonsense is that.

They gave a credit limit of $2,500. It is not worth the trouble to fill out the forms.

I applied for a loan with PatientFi because I was told that if I paid it off within a year I would have no interest. They reported to Credit Karma that there was interest on the loan. I had automatic payments on my account and I missed one payment after that I was charged double payments every month after that, when I called to ask over the double payments I was told that they saw no such payments on my account. I finished paying the debt and was double charged on my last payment I had to dispute it with my bank to get that resolved and later got an email from them saying that I had outstanding payments on my account, it took me two days of calling customer service and finally getting someone on the phone to get that solved! Now its been almost TWO MONTHS since I’ve paid off the debt and they still haven’t reported it to Credit Karma only saying that I paid off 8% of my loan effectively ruining my credit score. I seriously don’t recommend this company to anyone!

I secured a loan with an intro 0% for 6 months. It started as an ACH direct payment from Day 1. A month before the expiration, I did a balance transfer. The account was paid in full and the ACH was stopped. It was reported as Closed, In Good Standing, Paid in Full. 3 months later, they now are reporting it as Past Due for $130 ($4 of alleged unpaid amounts). It caused me to drop 55 points on my credit. Now they want me to rescind this review or are challenging it. I have the proof that the account was closed. They stalked me with a collection team and reported my first late payment in 31 years. For a $4 balance. And by the way, before I initiated the balance transfer, PatientFi gave me a 10 day payoff (it was a medical installment loan so zero new charges) so after they received the full balance due, to then charge me interest of $4 then report that late? Take my advice I wish I’d never worked with them. Horrific