PatientFiReviews of patientfi.com

Response from PatientFiJan 2, 2026

Hi Shannon, Thank you for taking the time to share your experience with us and for bringing this serious concern to our attention. We sincerely apologize for the frustration and stress this situation has caused, especially given the efforts you made. We always want to ensure we are being diligent and fair in our decisions. The sequence of events you described warrants for our team to review the recorded calls and account history. Please allow us to investigate this matter in full detail, we kindly ask that you send an email to [email protected] referencing your Trustpilot review with the following information: - Full Name - Email Address - Phone Number - Account Number (if you have it) Once we receive this information, we will immediately escalate the review of your case, including the details of your conversation with both agents and the interest waiver denial. We are committed to understanding exactly what transpired and finding an appropriate resolution. Thank you again for your patience and for giving us the opportunity to respond. We look forward to hearing from you soon.

Response from PatientFiJun 20, 2025

Hi Margaret, We are sorry to hear about your experience with Ideal Image. PatientFi takes 3rd party provider complaints very seriously and our team typically resolves these within 1-2 weeks on average. We hope you understand that PatientFi does not have control over the refund or cancellation policies of providers. However, trust that we have escalated your complaint and will do what is in our power help find the best possible resolution. Additionally, if you have not already, please contact Ideal Image directly to cancel your services with them and request your loan funding be returned to PatientFi so that the loan can be cancelled. Thank you!

Response from PatientFiMay 19, 2025

Hello Afton, We understand the situation and truly regret any frustration this may have caused. Please note that your principal payoff payment was received after the promotional period had concluded. While the promotional period dates were included in both your contract and monthly billing statements, we recognize that a reminder could have been helpful and are actively reviewing how we can better support borrowers with timely notifications in the future. Thank you for sharing your feedback. We truly understand how frustrating this experience must have been and we’re sorry for any inconvenience it may have caused. -PatientFi Team

Response from PatientFiMay 1, 2025

Hi Janine, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating and disappointing it can be to face unexpected charges after a promotional period ends. We strive to be as transparent as possible with the terms of our financing, including clearly stating the promotional period details in the contract and billing statements. While we do our best to help customers stay informed, we understand that life gets busy and it's easy to miss a payment or deadline. That said, your concerns are completely valid, and we genuinely appreciate you bringing this to our attention. Feedback like yours helps us identify areas where we and our partners can do better, whether through clearer reminders or improved communication about key dates. Thank you again for reaching out. If there's anything further we can clarify or assist with, please don't hesitate to let us know. - Best PatientFi Team

Response from PatientFiApr 1, 2025

Hi Jill, We understand your frustration and appreciate you reaching out. When applying for financing, your email and phone number were verified as part of the application process. We understand that you may have overlooked the terms and conditions when applying and accepting the charge, but by proceeding with the application, you agreed to the financing terms. After you contacted us, we worked with your provider to review your charges and were able to reduce your balance to reflect only the services that were rendered. We understand if you decided not to move forward with the full set of services, but partial services were received. However, if you believe you have been a victim of identity fraud, we strongly recommend filing a report with your local police department and contacting the credit bureaus to further investigate the matter. If you have any additional concerns, please feel free to reach out to our support team. Sincerely,

Response from PatientFiMar 31, 2025

Dear Stefka, We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Our goal is always to provide clear communication and support to our borrowers. We send monthly statements and payment reminders to help borrowers stay informed about upcoming payments and their remaining balance. If a payment method expires or is replaced, we encourage borrowers to update their payment details to avoid any interruptions. Additionally, if a balance is not paid in full by the promotional end date, interest is applied as outlined in the loan terms and in our communications throughout the promotional period. We truly value our customers and strive to provide the best service possible. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our support team. -PatientFi Member Support

Response from PatientFiJan 23, 2025

Hi PJ, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you've encountered with our payment process and the additional fees. We completely understand how frustrating this situation must have been for you, and we want to assure you that this is not the standard of service we strive to provide. We’d love the opportunity to look into this further and resolve the issue. If you could reach out to our customer support team at 866-734-5979 or reply to this message with more details, we’ll investigate right away. Your feedback is important to us, and we appreciate your patience as we work to address this. -Best PatientFi Team