PathlightmgtReviews of pathlightmgt.com

Do not use this company!! We are from an HOA and we can never get in touch with this company. We hold a standard and they do not follow our standard. We have neighbors complaining about nuisances either this home and we can’t get in touch with them to get some help. This has been on going for over a year.

The entire process of getting started is the most convoluted and challenging situation I've ever experienced in my renting/leasing history. First, it is next to impossible to contact property managers. I had to figure out how to open a ticket as a non-resident just to get someone to pay attention. I got phone numbers to leasing teams that were disconnected/not in service. Chats with agents yielded nothing. When I finally got someone, the things they told me were opposite what I actually had to do. They give you 3 days to switch utilities or you pay the utility and a 50 dollar late charge. That's fine, but I transferred my utilities 4 days before I moved in and they still charged me the 50 bucks for God knows what and some other unknown fee. When you open a question with them, they take between 5 and 7 days to respond. So while you are sitting worried about your finances, they are just not available. I dont want to get started on the nightmare of using their partnered services to transfer utilities. I could have simply transferred myself in the individual utility apps for a nominal fee, but their "citizens" service took the liberty of creating all new accounts for utilities, meaning in had to have my credit run again multiple times and take over 2 weeks working with cable internet and electric to fix their mistake. In the most unemotional way possible, I would like anyone that comes across this post to know that pathlight is by far the worst leasing agency possible. There are plenty of other companies you can work with that are a breeze to deal with compared to pathlight.

Responsible renter here. Have never had problems with any landlords or property management companies other than Pathlight. Outside of all customer interactions being informed by their soulless legal team, had terrible experience with communication and correction of a maintenance nightmare. Canned responses to everything. No agency had by any of their employees to do anything than spout canned statements prepared by their lawyers. Their low-ball approach to maintenance caused a small (shower caulking) issue to turn into an unnecessary shower valve replacement and subsequent flood / damage that was not addressed in any sort of timely fashion. They didn't even seem to care their property was flooding/had flood damage - let alone the people paying 3k a month to live there. 2 months of sending pictures and trying to get someone on the phone several times a week. How they manage their maintenance vendor interactions is to blame A poorly managed app was the only option other than calling their 800 number and leaving unanswered messages.. from August through October. This house was in Westminster, CO. Absolutely terrible experience. I wouldn't wish renting from Pathlight on anyone. The only thing they made easy was paying them and getting into their web. BEWARE.

PATHLIGHT MANAGEMENT are CRIMINALS. Their property is deplorable. Since living on their property for 90 days, I have submitted several major maintenance requests, not to mention the minor maintenance requests. 1. The toilet plumbing was backed up throughout the entire house on the 2nd-day of moving. 2. They tried to cover up a severe roach infestation that they were slow to treat. 3. Dishwasherwasnot properly installed. 4. Water leaks. 5 And now after three months I still do not have a properly functioning stove. I was unable to cook for my family for Thanksgiving. The do not want toreplace their broken old stove and then do not want to pay for a new one so they keep creating new work orders for the same broken stove. All they say is sorry for the inconvenience, and they lie to you about the service delay. They contract out for maintenance, and the communication with their contractors is less than subpar. They do not maintain their property. After I moved in, I found that they painted and put new carpeting over years and years filth to make it look new. If you are an owner and care about your property then do not use Pathlight Property Management. THEY ARE AKIN TO SLUM LORDS!!!! 3. It took themthree weeks to treat a mold problem.

I went to view 2 of their properties only to get there and couldn't get into the home ,they never responded to any calls or emails so that was my sign that they were a fraud so i will continue my search.

This property management is a nightmare. They left us without heat for more than 7 weeks during a snow storm and told us to buy a space heater and they'd reimburse us. They sent an email acknowledging that they are afoul of the state's renters rights but do nothing to fix it. If you call for help, you'll get agents that send each other Zendesk notices, promise to call back, and then nothing. I have spent so many days staying home for contractors for projects NOT to get fixed and hours on the phone only to get passed around with no solution. When we ask for fixes, they send unqualified contractors and we spend the day home waiting for them, only to find out that they don't know how to fix the project they've been sent for. Here are just a few examples: They sent a water heater repair person to fix the hot water and we sent photos and videos of the problem. When the repairman arrived, he said he doesn't know how to fix tankless heaters. Why did we send the required photos and videos if they were not going to use them? Any idiot would have seen that you need a technician who understands tankless heaters! When we notified them that the basement outlets had no electricity, they sent many electricians to fix outlets that had no electricity, at least 4-5 of them looked at the problem, explained some jargon and left with no fixes. That took weeks to address. For the fireplace, they sent TWO contractors that said that the ignitor was broken and BOTH suggested just leaving the fireplace on all winter. Who would do that!? That's dangerous! These contractors are putting us in danger with broken electrical outlets and gas fireplaces! I am convinced that they go to Craigslist to find the cheapest contractor. When I asked to hire my own contractor for reimbursement after 7 weeks of hell about the fireplace, they had the temerity to deny that request! I will be reporting them to the state and have reported them to the Better Business Bureau. DO NOT trust this company to take care of your family. It's basically a fresh hell of endless powerless customer service reps who pass you on when you have a problem.

When we started looking for a rental in Colorado Springs, we found that Pathlight had a monopoly on them. We read the reviews, and thought there was no way all the negativity was accurate. We were wrong! Pathlight was quick to respond to us BEFORE we signed a lease, but is the absolute worst in replying to maintenance request or even a “call me” text. First issue: the day we moved in, we ran the appliances. The washer had mold in it and the dryer smelled like fire after running it for a minute. We told Pathlight to remove them and we would just use our own. They said they would remove the washer and dryer, but it had been over 3 weeks and they are still here. They set an appointment and I took off from work to be here, but nobody showed. They have a $25 fee if I miss an appointment, but no reimbursement when they missed it. They closed the work order as complete, despite the washer and dryer still being here. Second issue: we had a move in deal where we would get 1/2 month rent off if we moved in by the 19th of October . We did that and saw it in the lease as such. A week before rent was due, they posted in the app that our rent was full price. We reached out multiple times saying the price was wrong and to fix it. They acknowledged that it was wrong and not to worry, they would only take what they were supposed to. Lies! They took the full amount of a normal month! When I asked them for my money back, they said sorry through text. I have asked them for 7 days now to call me, and they still haven’t. I did get to speak to them on a maintenance issue and they transferred me to someone on the team who said they couldn’t help me, but said my stolen money was in a “credit” on my account. That they wouldn’t send it back. They get to hold my stolen money and there is nothing I can do. If you value your sanity, do NOT rent from Pathlight!

This company is a fraud and continue to delay my inspection due to "Work Orders". I have put in three application on three different houses and they use the same language when it's time to move in and schedule the inspection...we have work orders incomplete. They just keep pushing the date out for move in until you get frustrated and then all of a sudden I get an email saying that the property has been rented. It's all a scam...no regard for time or energy or money. STAY AWAY!!!!!