Kristen Young Red Hawk C.
some small issues
Delivery took longer than expected No way to contact you except email to make changes Unclear how to add warm weather packaging
Response from Pastry DepotOct 18, 2023
Hello Kristen! Thank your for reaching out to us. We're sorry to hear that you were disappointed with your order delivery. We take great time and care in our packaging and include complimentary ice packs and insulated bags for all temperature sensitive orders at no charge to our customers. Your order may have taken longer in transit due to the fact that it came in on a holiday weekend and was shipped out on the first following business day. UPS delivery estimates only include business days, not weekends. The shipping method you choose also affects the time in which your package will be delivered. The delivery method you chose was UPS Ground. UPS Group delivery estimates from our warehouse in Atlanta to your location in California is between 5-7 business days. For future orders UPS has many different options from UPS Next Day Air to 3 Day Select option that can help you receive your orders sooner. Please let us know if you have any questions or you would like us to create a custom shipping quote for your future orders. Thank you. Our phone number is (404) 358-3194.