aaron van D.
Disappointing product, DISRESPECTFUL Customer Service
After using their 5-day cleanse and following all instructions, I still tested positive for THC. This was after waiting TWO MONTHS after I had stopped smoking. When requesting a refund or a replacement to try the product a second time, I was asked a series of questions which I answered thoroughly with detail. I received a rude response that I needed to answer the questions with “a simple yes or no, not all the extra information”. So, I answered the questions simply as to not confuse this person who couldn’t comprehend my first set of answers. The response that I received was condescending and insinuated that I didn’t follow their program or use the product as directed. If this person had simply said that I was outside their 30-day refund window I would have been fine, but they instead chose to be disrespectful, condescending and outright rude. They even added “perhaps you should refrain from using drugs or alcohol in the future”, which I found VERY inappropriate and offensive, as I have been sober for quite some time. When I responded that the condescension and rudeness was inappropriate and that they were unhelpful so if be filing a complaint with the BBB, they responded “I stopped reading your response after the first sentence. I’m not here to argue with you.” If they are not there to serve the customer, they shouldn’t be called “customer service”. I would give less than 1 star if possible because I have NEVER dealt with such a disrespectful customer service agent. They also don’t allow you to leave a review on their website, so they OBVIOUSLY only put good reviews on their site, which is EXTREMELY dishonest. I asked for the representative’s name with no response, so I assume the company either allows any of their agents to speak to customers in this manner OR it’s just one miserable, angry, despicable, and disrespectful garbage human.


