Luis R.
Started the process November 4th and…
Started the process November 4th and received passport Dec 19th. 45 day process. Not bad when you consider everything that's going on right now with covid-19. However length of time isn't why I dinged them 2 stars. I'll ding 1 star because they never got back to me on a ticket inquiry and I'll ding another star because I did not receive my additional passport card that I paid like 30 dollars extra to receive along with the passport. Not sure if this is a seperate mailing or what but I did not receive it and I will be inquiring about that. I want a refund for the card if they can't get it for me.