Nizar N.
Bad experience but helpful support
I purchased a Silver Pass for a creator I like, expecting access to exclusive content as advertised. Unfortunately, the content was mediocre at best and not worth the price. I found better content for free on Instagram. The so-called "high resolution" content was heavily watermarked—definitely not what I wanted to see in high quality. The Silver Pass also promised 50 free messages per month, but the only responses I received were from an automated bot. I hoped that purchasing locked content would lead to something worthwhile, but it was just as disappointing as the rest—poor quality and lackluster. According to their terms of service, I should be eligible for a full refund due to the content not meeting expectations. However, the only responses you get from live chat support are from a.... you guessed it-a bot! It's been almost a week, and I haven't heard from a human representative. I’ve deleted my account and will never use this service again. I plan to report them to the BBB and FTC for their unfair business practices. If I don't receive a full refund soon, I will file a chargeback with my bank. I trusted the creator and now I am no longer even their fan I'm that disgusted by this place. Update: after speaking to support they decided to refund some of the money I spent on the content that was provably not as described. It is nice to know that they do actually have agents who care and will listen to your complaints and do what they can to make it better. Thank you
Response from PassesOct 25, 2024
Hi there, I'm sorry to hear you experienced speed-bumps w/ Passes. We'd also like to thank you for sharing your feedback on the content you've received and purchased. We'll share this internally with the team and the creator. We do hope you'll consider engaging w/ Passes again in the future, as we continue to improve the overall fan experience in the platform. Thanks and appreciate the update on your review, Nizar! - The Passes Team