Pass Apply UkReviews of pass-apply-uk.com

SCAM SCAM Charged £100 service fee and only offered 50% cancellation fee, AVOID

Scam. I can't believe I fell for it. Can't it be removed?

Am also angry about this con - and yes, I’m another victim. ActionFraud (a police fraud reporting site) describe fraud as trickery used to gain a dishonest advantage, which is often financial, over another person. I tried to pay using a Nationwide account and to their credit they blocked the payment - but foolishly I just used my First direct card. NW then phoned to alert me to the dubious nature of the transaction and have stopped my card and sent another. I tried to get the pending payment via FD stopped but they couldn’t. I’ve complained about FD fraud team laxity and this seems to have gone straight to ombudsman.I’ve had an email exchange with uk-passport.zendesk.com - with ‘Victoria and John’ they identify as. I demanded the £70 ‘service’ fee back as there is no service only a mail re- direct. I’ve filed a report with ActionFraud. It’s early days and I hope this info is useful to others. I don’t suppose anyone has an actual business address or/ and registration no for this company? My passport is actually being processed and the official office confirm this. Ian there was very interested and had spoken to another victim and told me ‘it shouldn’t be allowed’ and I am considering a complaint against uk passport office since they are allowing it by accepting the application - if they didn’t accept it a service wouldn’t have taken place. I’ll post an update if I have more concrete advice - how to get all your money back. Thanks Late news: Company phoned and offered £50 and I said I would accept £55 (15 being the ‘card charge’). So - if I get it - raising a stink works.

Like most people probably, I only reviewed this company pass-apply-uk after it was too late - I had already given them my money for a passport renewal. So I stupidly used this site yesterday morning and paid £158 for a service that costs £88 if you use the official route. I was trying to check into my flight and suddenly realised my passport was already out of date so I was in a hurry to submit an application in the hopes of it arriving in time. I want to share what happened next in the hopes that others might avoid the mess I then got myself into... So once I realised that I had mistakenly not used the official site, I came and read the reviews here and all the "scam" talk made me panic slightly. I cancelled my credit card (thinking it was in the hands of scammers) and then went onto the official site to order the passport properly (another £88 paid on a different card). When I read the email that came back from this company, I do believe that they had actually processed my passport application. They gave me a "PEX" reference number and told me to send my old passport to an address in Corby - which I ignored. The application I did via the official channel gave me a PEX number and told me to send my old passport to an address in Hemel Hemstead - which I did. I have had 2 official emails from the passport office with a reminder to send the passport - 1 to Corby and 1 to Hemel Hemstead. I couldn't get through to pass-apply-uk so I sent an email to them saying it was a con and I wanted to cancel and get a full refund. A lady from Florida did return my call later the same day to ask how she could help. When I explained the situation she said they were a genuine company, providing a service, and she points out that the website does state they're a third party provider. When I insisted they added no service above and beyond the official service she offered to refund me half of the "service fee" of £70. I said I was not using their service at all as I had gone the official route and I wanted a full refund. She said they were unable to refund the £88 that they paid to the passport office - but they would refund my full £70. I had an email today saying they had processed a refund - which isn't showing on my credit card app - but maybe that's because I cancelled the card? Not sure - one for me to follow up. But anyway. If you have inadvertently used this "company" and are feeling ripped off... I would advise you to follow up with them and get a full refund on your "service fee" but maybe don't go into full panic mode like I did and cancel credit cards and pay again to apply via the normal route. I suspect, given the follow up emails seem legitimate, that my new passport would have arrived if I'd have sent it to Corby. Would be good if some of the other reviewers that had already sent their passports could maybe leave an update to say whether the did actually arrive and what the timescale was? Hope this helps. I have certainly learned a lesson from it and will be checking all sites much more carefully from now on.

Looked like the official site. Even rejected photographs twice. They tried twice to take £158.50 but fortunately for us our bank highlighted the transactions as fraudulent and blocked the card usage until we confirmed it was us. The bank has reassured us that no payment will be taken.

was directed to this site via google thinking it was the official government site! Looks very similar and was rushing as had just realised my passport was out of date and holiday coming up, as soon as I paid I realised what I'd done, I contacted them and was told they couldn't do anything as it was already being processed ( I doubt this very much as it was out of their listed office hours) I eventually got offered 25% of the service fee back, I protested further as I felt I'd been mislead and they couldn't possibly have done anything as I was on to it so quickly. A full day later I'd heard nothing about my passport actually being ordered so had to re-order myself via the genuine site, I was concerned that the passport would never get ordered? they'd got my money! and all of my personal details!! I eventally got another email offering me 50% of the service fee back, I explained I had already ordered my own passport and did not require their 'service' The result was I've had to pay a £15 admin fee but they have refunded the £117 difference. Please be wary!! the site looks so much like the official one AVOID AT ALL COSTS

SCAM SCAM SCAM As with everyone else I fell for this, got confused when I didn't have to send documents, onlu then did I see the disclaimer at the top. Realised why it was so expensive! I have contacted my bank and they said as soon as the transaction has gone through contact them and they will refund me. So that's something, I have also emailed them to see if they will refund me...... I will update when I can.

UPDATE !!!!!!!!. I EMAILED COMPANY AND THEY OFFERED ME 50 % BACK . THE FACT THAT THEY DONE THAT JUST SHOWS THEY ARE WRONG . SO I KEPT ON AT THEM AND TOLD THEM I KNOW MY RIGHTS AND ITS AFFECTING MY MENTAL HEALTH AND STRESS AND THEY GAVE ME FULL REFUND . THIS IS A ROUGH COMPANY AND SHOULD NOT BE ALLOWED TO OPPERATE !! I done exactly the same and fell for it . It never once showed me a disclaimer as they are stating and I only clicked on renew passport which was 88.50 as stated even by email which only says that amount I have paid but paid an extra 70 !! Absolutely fuming !! How do I get my money back ? Do you recieve a passport ? 🤔 trading standards will be contacted and BBC!!!!