PartzStopReviews of partzstop.com

Wrong parts ordered.

Was told item was being shipped via USPS with a tracking number provided. A week later no further updates from the USPS. Sent an email telling partzstop about no further shipping info from the USPS. Was told the item was NEVER SHIPPED OUT by the shipping department. You issued another tracking number for the item to be sent by UPS/FEDEX don't remember witch. I got the item a few days later. ps - I also called the post office in Illinois and was told they never got the original USPS tracking number. Other than that, am pleased with the UV light. Fortunately, I didn't need the UV bulb urgently.

They got the part to me but it was a substitute part as the old part was discontinued. That’s okay, but there was no instructions in the box and a missing connector to complete the installation. Sent multiple emails and support request, no response other than canned messages that said we don’t work on weekends. Called their number and the guy I talked to was deer in the headlights with my question... he quickly sent me over to tech support and there I sat for half hour listening to horrible music. So much for calls generally answered in 15 minutes. As they say, customer no service. Got your money now get out of here. My new part is in but with out the connector for the P2 connection, I don’t have a heat pump that operates. Very disappointed.

This part took entirely too long to ship. When the label was created FedEx gave a delivery estimate. The part wasn't even given to FedEx until a couple of days after it should have been delivered. In that time the outside temperature was in the teens and I had no furnace.

Part didn’t arrive on time