Party City is an American publicly traded retail chain of party supply stores founded in 1986 by Steve Mandell in East Hanover, New Jersey.
Party City (partycity.com) has 312 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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lisa S.
Absolutely disgraceful service. I ordered party decorations for my sons 1st birthday over a week in advance and paid extra for express delivery. As I write this my items have still not.arrived despite the customer service agent assuring me my order was out for delivery. My sons party had to be postponed once but in the end I had to go and buy more decorations. Completely unacceptable DO NOT ORDER FROM HERE.
Da M.
Omg..why didn't I read the reviews before ordering. Paid for the express delivery for my son's 5th birthday. We weren't able to celebrate his bday for 2 years because of the pandemic. So wanted to go big. No sign of the parcel. Tracking thing is not working..noone to contact. Party ruined or at least not what it was supposed to be. Shame on you. How on earth are you still in business is beyond my comprehension. And the rest of the reviews are heartbreaking. So many special occasions ruined. 👎👎👎👎
Joanne
Stay Away Ordered online, paid for express delivery for a hens party today, items to arrive on Wednesday, still no sign Customer service are shocking, no help whatsoever and could not give me a date for when order is to arrive Totally ruined the hens, am fuming
yvonne
Diabolical service, don't go near them.
Sheila U.
Hice un pedido y al rato el cole cambio la fecha y entonces no me llegaba total que avise por e-mail si lo podían anular ya que todavía no había salido, la contestación no porque ya está preparado para envío.. que más les dará anularlo si no ha llegado a salir... Me dicen que cuando venga el pedido que lo rechace y ya cuando llegue me harán el reembolso... Malísimos vaya.. cuando en otras tiendas no he tenido ningún problema al cancelar el pedido
Sara
Mai visto un sito più schifoso di questo. Metterò in mano ad un avvocato, non è possibile rubare dei soldi così. Basta.
Anita M.
Wish I could give zero stars, I picked up 36 helium filled balloons and they were laying in the floor about 4 hours later.
Abby
Me da went up and had screenshots from THEIR website to show them and ask for help, the woman was very rude and unhelpful, he then went to other staff and the response was always the same. He didn’t have a clue what he was doing and just wanted help, if they even led him in a different direction it would’ve helped , but every one of them shot him down and he left very upset
