Party City is an American publicly traded retail chain of party supply stores founded in 1986 by Steve Mandell in East Hanover, New Jersey.
Party City (partycity.com) has 312 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Aria
In this store they have crown out in the open someone tried it on to see if it fits a worker raised her voice at her and said if she wears that then she has to buy it so she told her to put it down. But the thing is the crowns had no sign saying that you cant wear them 😐
Steven W.
Didn’t fulfil order,no indication they weren’t going to fulfil the order despite waiting for it to arrive at the scheduled delivery window and then only secured a refund by speaking to a live chat agent - first and last time I’ll be using them!
David D.
Daughter turned 30. Was there to pick up balloons for a party on 2/4/2023. Saw some gasoline gift cards while waiting in line and picked up a $50 for her. Girl went to activate it, wouldn’t activate, so was told to take another. That one did activate (even in their system along with activation fee). Both cards on counter, turned around when other girl came with balloons, turned back and said, “Okay which was the good card I paid for and which was the dud?” THEY GAVE ME THE DUD saying it was the “good” card, pocketed the good card, and my daughter didn’t find out she got the dud until she was low on gas and at the Shell station! When I called them back to report this, I kept getting the “Well, gift cards are treated differently” line. I asked if they could activate another as I have the dud they gave me, or refund my $50. That had to go to another manager, who had to call her manager (Eric) who was supposed to call me about this and to date never has! I have called five times since, spoken “with “Jess” who said Eric would call, spoken with “Taylor” who said Eric was checking with corporate but NO ONE HAS CALLED ME BACK! Why do I get the feeling they’re hoping I’m going to forget about this? Why do I get different stories from supposed store managers? If Party City thinks I’m going to forget about the $50....that’s not going to happen. I’ll protest with a sign outside the Crystal Lake, IL Party City where this happened if I have to. NO COMMUNICATION!
Monica
I place an online order and it said delivery by February 8th. It is now February 9th and my order barely shipped out and says arriving February 13th. I can't believe this. This is the first time this has happened to me on any online purchase from anywhere. How did this happen? And why are they giving the wrong dates when you place an order? It can really ruin someone plans.
Michele W.
Rude cashier, very slow, not helpful
Adriana S.
The worst store in Miami. Specially the store in 84 Ave and Coral Way. I placed an order and the same day in the same hour that I need to pick up the order they told me: I am sorry but we don't have the items that you request. Very disrespectfully. I think that they have to close that store because is a garbage.
John J.
I ordered a Spider Man costume for Halloween. It cost $60. I could not see out of the eyes. The eyes were fabric with no holes or eye cups. Just fabric I was supposed to look through. I could not see anything but vague forms in bright light. I would not trust any review that did not mention the trouble seeing. The seams also came apart in the hands almost immediately.
Elizabeth C.
If I can rate a negative I would. The customer service at the store and the customer service online is absolutely ridiculous. It been almost 3 weeks of me waiting for my refund. Every single person I have spoken too gives me a different response because of an error someone made and apparently it takes this long to process a refund. Absolutely RIDICULOUS!!! Not to mention the online information being inaccurate when you get the store and product is not in stock but online states different.
