Party CityReviews of partycity.com

I have been on the phone with the customer service department at Party City for close to 2 hours and I am nowhere near getting any resolution to my problem. I ordered party supplies, they shipped it and provided tracking and the tracking came to an abrupt halt on Saturday stating that they attempted delivery and now it is being held at the Post Office at the customer's request. We were having a tropical storm here Saturday I was in this house all day long as was my son, there was a delivery from fedex we received it with no problem, I do not believe that they attempted delivery at my house. The tracking shows it is being held add a Post Office in a completely different zip code so I thought maybe I ordered it incorrectly and i checked the order but nope I did order it correctly so I don't know what's been done but Party City doesn't seem to want to help me in this matter. They told me that the wait time for the Post Office is more than an hour so I should call up and hold because they can't tie up their line. I don't see that this is my problem I was not the one that told them to hold it at the Post Office . Also post office will not talk to me because I am not the customer Party City is the customer. I also am working at this time so why do I have to tie up my line for another hour I've already been on hold with them for almost 2 hours. It's really quite obnoxious. I asked to speak to a supervisor in was placed on hold for another 15 minutes I told them to just cancel the order and refund my money and they're not willing to do that because the package is still out there. I told her to stay on hold with the Post Office and have them return it to party city and give me my money back . Ironically for this same party I have ordered from Amazon as well as o******* trading I have my products from both those places and there were no issues So lesson learned don't buy your stuff from Party City

Ordered balloon bouquet from Saugus, MA store to be delivered today between 3-4. At 3:45 I recd an email saying they were ready to be delivered. At 6:50, I called the store because the bouquet had not arrived. The mgr told me they were still at the store and I could come pick them up. I said no. I want them delivered. And I asked When were you going to let me know They weren’t going to be delivered today. TODAY is her birthday not tomorrow. We’ll see if they get there tomorrow. Horrible Unacceptable customer service. At 1:30on Sunday, they were still sitting in store and they were not delivered on Sunday. I cancelled the order. Ordered from1-800-flowers. Much easier to deal with.

Worst, online store ever. I purchased helium to be delivered by 3rd September (paid extra for express delivery), it’s now 9th September and still no helium. I have emailed three times to be told that the order was resend on 5th September as there was an issue with the original order that was sent by UPS. It’s now with HERMES and still no delivery. DO NOT BUY ANYTHING AS I BELIEVE NOTHING HAS BEEN SENT AS THERE IS NO TRACKING INFORMATION AVAILABLE FROM EITHER UPS OR HERMES

Worst In store customer service Ever !!!! Don’t spend your money there . Unfriendly, unprofessional staff, manager at Vega Blvd , Mississauga Party City store . They don’t even bother to check stock- replying like robots we are sold out.After waiting half an hour for the manager- we found the balloon without any apology. Do not go there !!!

We tried to use the online website for a balloon order. The stores that were closest to me were out of stock on many of the specialty balloons that would have worked for our theme. They are pushing the buy online and pick up in store but it is disappointing when so many options are out of stock but a store 20 miles away has 24 of the same balloon in stock.

If you are going to exist in the world today you need to sort your online shopping and shipping out, has to be the worse there is. Poor service, poor shipping times and very poor response to customer complaints after they have purchased products. They do not ship DHL as they state on the their website. They ship CanPar and check Canpars reviews out before buying anything from Party City online. This is from Party cities website!!!! Your party is on the way! Party City ships orders to all Canadian Provinces and Territories via Canada Post and DHL Express. Orders are shipped from our warehouse in Illinois, USA. Shipment confirmation email will be sent once the order clears customs. Days indicated are business days, Mon–Fri only. There is no Saturday or Sunday delivery. The day your order ships & the day your order is recieved does not count as a time–in–transit day. DHL Express: Deliveries are made all across Canada within 2 to 5 business days.

I wish I had read the reviews before ordering...I placed an order for five balloon bouquets, one for each of my grandkids (same household) four of whom celebrate their birthdays in August. The order was placed on August 1st. Today I received an email cancelling the order because it was too "high risk". I don't even understand what that means. I spent 1/2 hour on hold until I hung up, then went to the website only to wait again for "chat" which never materialized. Thanks Party City for disappointing five little kids. You suck.

I placed an online order recently, but somehow the order was shipped to a DIFFERENT address, and then returned to sender. If I had not gone online to track it myself, I would have only realized it the day before my son's FIRST birthday. They didn't call or email me to notify me of this, as though the address mistake is my fault. Obviously, I'm upset in this moment, and this is my first (and BAD) experience with their shipping service, so I'll advice anyone looking to order online from them: TRACK your order yourself to make sure there's on hurdle.