PartsforspasReviews of partsforspas.com

I ordered the wrong part. Tried to reach them to get correct part and they won't reply. Ghosted me

I bought a gecko spa kit from Kevin. The price was fair and the shipping was fast. The spa pack did not come with directions or a quick guide. We were installing it on a Sunday and needed some help. I emailed the company and Kevin got back to me quickly. He provided what we needed and we got things to work. Thanks Kevin.

I ordered a hot tub cover and two days later i received an email from a Kevin informing that since Covid and one of the freight transportation companies going out of buisness, we now have to charge an increase to your order of $70.00. Do you still want too continue with your order? I requested Kevin to call me which he avoided and all he wanted to do is communicate through email. I then did so e research and reviews to find that partsforspas has other web sites with different names set up tge same exact way. They also have several reviews that Kevin used the same BS shipping increase tactic. These reviews go back for years, so Kevin is a scammed and obviously can't communicate with anybody except his keyboard. I asked for a return it did take about 7 days but I did receive it. I would not trust Kevin for anything. I live in Syracuse, NY and drove 2 hrs where a guy has a whole warehouse full of covers and he through in a solar cover, heavy weather strap and the price was just as cheap with double weather barrier and pitched as well. So glad I found Larry in North Tonawanda anyone looking for a quality cover from a person with integrity I would seek him out.

STOP! If you are looking for a hot tub cover or cap, look somewhere else. This company is simply a pass through distributor. Any warranty claims are referred back to the manufacturer. The hot tub cap that I ordered from Partsforspas was made by Blue Water Spa Covers and they are crap. Customer Service is a joke (never answer or return phone calls} and in my case customer pays to ship and return the item. I put it in the garbage.

part had wrong wiring so asked via email if I could replace it. They said they don’t usually take returns but I sent pictures saying we never even took it past the box. So I sent it back to Kevin and paid $15.32 in shipping. Then I was told I have to pay $22.58 for shipping ( even though I was charge $15.99 originally) and $37.76 restocking fee so they scammed $75.68 out of me and I don’t have a part. I also repeatedly asked for a phone number but they refused to give one. This place is a scam.

False advertising on the delivery time frame (currently at 8 weeks and awaiting production) Was told they had to charge $70 more for shipping due to their increased shipping costs.

Buyer beware. Web page will lead you to believe the shipping is free on spa covers. Apparently it is not, as I was contacted two days after I ordered (and had paid the agreed price) and told I was misquoted. I was told they wanted another $60 for shipping. Misleading. Canceled my order immediately.