Olivia
Trouble receiving package, hoping for refund. Potential scam business?
I was so excited to recieve a be couple products from this company! Unfortunately it was shipped to the wrong state twice. Went back and forth with customer support who did not help me locate the package or resolve the issue just told me to call the local post office and figure it out myself. I was later able to get ahold of the delivery company DHL who provided proof that the package was being returned to sender 6 days prior.. I also spoke to one service agent through email and their personal pages help chat, two different names but same continuing conversation from email. Not sure if I’ve been emailing or talking to a robot or possibly a scam business. No response was provided when asked when a refund would be issued. This has been going on for a month now. Concerned this business is a scam.
Response from PartiqlarMar 19, 2025
We're sorry we didn’t hit the mark for you this time. We truly appreciate your feedback and see it as a valuable learning opportunity to improve our service. We understand how frustrating this experience must have been, and we sincerely apologize for any confusion or miscommunication along the way. Our goal is always to provide clear support and timely resolutions, and we regret that we fell short in this instance.