PartiqlarReviews of partiqlar.com

Response from PartiqlarJun 1, 2026

Hello, We are deeply sorry for this absolute nightmare of an experience. Reading through the sequence of events you just described, we completely understand why you are so furious and feel scammed. This is not how anyone should be treated, and we failed you at every single step of this process. Being given false delivery information, having your refund request ignored, being subjected to split shipments you didn't agree to, and then being hit with hundreds of dollars in unauthorized charges is entirely unacceptable. Furthermore, we sincerely apologize for the unexpected $8.50 foreign transaction fee. Because our current payment processor operates internationally, some US banks automatically apply this charge. We completely agree that this needs to be explicitly stated on our website, and we are working to fix that transparency issue. We want to stop this fight right now and fix this for you immediately. Please email our team directly at [email protected]. When we connect, we will personally ensure the following: Complete Cancellation: We will ensure absolutely nothing else is sent or billed to your account. Account Audit: We will investigate exactly how these phantom items and charges were added to your profile without your consent so the staff members involved can be addressed. You should never have had to fight us to get your money back. We are standing by and are ready to process your full refunds the second we hear from you.

Response from PartiqlarMay 28, 2026

Hi Amy, We sincerely apologize for this incredibly frustrating experience. Waiting 20 days for your longevity kit while dealing with an inactive phone line, unwanted third-party app tracking, and delayed communication about a backordered item is completely unacceptable, and we completely understand why you feel so let down. We completely failed you by not communicating that an item in your kit was out of stock the moment you placed your purchase. You should never have had to chase us down for an explanation. Furthermore, your concerns regarding our disconnected phone system and the tracking process are entirely valid, and we are actively working to fix these operational issues so no one else has to experience this runaround. While we see that our team split the shipment to get your available items out and provided a discount, we know that does not erase the hassle and poor communication that led up to it. We want to make this right. Please forward your email thread directly to our management team at [email protected] . We will personally oversee your account to ensure you are appropriately compensated for this massive inconvenience. We are deeply sorry for the stress this has caused and for failing to deliver the standard of service you expected and deserved.

Response from PartiqlarMay 28, 2026

Hi Heather, We sincerely apologize for this incredibly frustrating experience. Waiting three weeks for an order is completely unacceptable, and we completely understand why you are so upset—especially after being told the available items would ship four days ago with still no tracking number in sight. While we unfortunately don't have the massive distribution network of Amazon to offer same-day delivery, taking a month to get your products to you is far below our standards. We completely failed you by not communicating the out-of-stock item immediately and by missing the mark on getting the rest of your order out the door as promised. You have every right to be disappointed. We want to step in and fix this for you right now. Please reach out directly to our management team at [email protected]. We will personally track down your package, get your available items shipped immediately, and ensure you are appropriately compensated for this massive delay. We are deeply sorry for keeping you waiting and appreciate you bringing this to our attention so we can make it right.

Response from PartiqlarMay 28, 2026

Hi Mary, We are incredibly sorry for this horrible experience. You generously gave us multiple chances, and we completely let you down. Having to wait a month and a half for an incomplete order, and now 15 days with absolutely no tracking on your latest order, is entirely unacceptable and far below the standard we strive to maintain. Furthermore, we are deeply disappointed to hear how your refund request was handled. When we fail to deliver an order in a timely manner, you should receive a prompt and full refund—not be subjected to a back-and-forth negotiation with incremental discounts. You absolutely should never have had to resort to a credit card dispute just to get your money back. We are addressing this specific interaction with our customer service team immediately to ensure this does not happen again. We completely understand why you have chosen to take your business elsewhere, but we want to ensure your account is fully settled and that this is made right. Please forward your communication thread directly to our management team at [email protected]. We want to personally oversee your case, confirm your full refund is processed, and get to the bottom of these severe shipping failures. We are so sorry for the stress and the runaround we put you through.

Response from PartiqlarMay 8, 2026

Hi Niki, We sincerely apologize for this incredibly frustrating experience. Cancelling your subscription should be a simple, straightforward process, and we are so sorry that broken website links, undeliverable email addresses, and an endless back-and-forth have made this so unnecessarily difficult. Being on your 6th email just to process a standard cancellation is completely unacceptable, and we completely understand your frustration. We want to step in and end this runaround for you right now. Please forward your latest email thread directly to our team at [email protected]. We will personally ensure your subscription is cancelled immediately, no further questions asked. We deeply apologize for the hassle and appreciate you bringing these technical issues to our attention so we can get them fixed.

Response from PartiqlarMay 8, 2026

Hi Tim, We sincerely apologize for this incredibly frustrating experience. Having your immediate cancellation request go unanswered for four weeks is completely unacceptable, and you never should have had to resort to a bank dispute just to get a response and your money back. We completely dropped the ball here, and we fully understand why you are so disappointed. We are actively investigating our customer service system to find out exactly why your initial emails were missed, as this is far below the standard of service we strive to provide. If you need any further documentation regarding the refund or have any other questions, please reach out to our management team directly at [email protected]. We are truly sorry for the hassle and stress this has caused you.

Response from PartiqlarMay 5, 2026

Hi Jason, We sincerely apologize for this incredibly frustrating experience. Getting stuck in an unhelpful AI loop that closes your ticket when you clearly have a valid order number is completely unacceptable, and we completely understand why you felt forced to initiate a chargeback with your bank. You deserved direct human support and clear communication about your order, and we completely failed you here. We are actively reviewing our automated customer service systems to ensure no one else gets dismissed like this. While we know your credit card company has already resolved the financial side, we would still like to investigate exactly what happened to your order and make things right. If you are open to it, please reach out directly to our human support team team at [email protected]. We are deeply sorry for the hassle and the poor service you received.

Response from PartiqlarMay 5, 2026

Hi Matt, we sincerely apologize for the massive frustration this has caused. Being charged for an order that was somehow declined, while receiving confusing tracking information, is completely unacceptable. We are actively investigating an issue that has affected some of our UK fulfillments, but our immediate priority is fixing this for you. We want to make this right immediately. Please reach out directly to our customer support team at [email protected] with your details. We will personally look into your account and ensure you are either immediately refunded or sent an expedited replacement—whichever you prefer. We are so sorry for the stress and inconvenience this has caused.