PartiqlarReviews of partiqlar.com

Response from PartiqlarJul 30, 2026

Hi, I am incredibly sorry for the frustration caused by receiving an unexpected shipment. I completely understand why you are upset—getting a product you specifically asked to cancel months ago is highly inconvenient and certainly not the standard of service we aim to provide. It appears there may have been a system error or a lapse in properly processing your initial cancellation request, and I sincerely apologize for this oversight. We never want to send you items you do not want or bill you without your knowledge. We are fully committed to making this right immediately. To get your prepaid return label and step-by-step instructions for a full refund, please reach out to our team directly. You can call us at +1 888 271 8790 or send an email to [email protected]. We will personally ensure that your subscription is permanently closed out and get your return processed as quickly as possible.

Response from PartiqlarJul 30, 2026

Hi Ann, I am incredibly sorry to read about the completely unacceptable and exhausting ordeal you detailed in the review. You have every right to be furious, and I deeply apologize for the immense frustration we have caused you. Everything about your experience is the exact opposite of how we want to treat our customers. Waiting over a month for products you had already paid for—without any proactive communication from us—is a massive failure on our end. To make matters worse, the fact that you emailed our support team multiple times to cancel, only to be met with automated discount offers instead of someone simply honoring your request, is absolutely shameful. You should never feel trapped in a subscription or be forced to remove your credit card just to stop the billing attempts. We take full ownership of this breakdown in our customer service and website functionality, and I want to personally ensure this nightmare ends for you today. Please reach out to our team directly so we can bypass the standard support queue and fix this for you immediately. You can call us at +1 888 271 8790 or email [email protected]. We will manually and permanently terminate your subscription, ensure all automated billing emails are stopped, and review your account to process refunds for the severely delayed shipments you received. I am so sorry that we lost your trust, but we are standing by and fully committed to resolving this so you can finally walk away without any further hassle.

Response from PartiqlarJul 30, 2026

Hi Kenneth, I am very sorry to read about the frustrating situation. It is completely understandable to be upset when you are billed for a shipment you were not expecting, and I sincerely apologize that you felt tricked by our checkout process. We certainly do not want anyone enrolled in a subscription they do not want. While our checkout page offers both one-time purchase and subscription options side-by-side to provide a discount for recurring customers, we never want the selection process to feel misleading. I hear your feedback that this was not clear during your bulk purchase, and I am sorry for the confusion and inconvenience it caused. Regarding your attempt to cancel the order, once a shipment is actively processing at our fulfillment center, our customer service team is unfortunately unable to halt the package. However, you are absolutely entitled to return those unwanted bottles for a full refund! As for not feeling the effects of the supplements, we understand your disappointment. Because our products work deep at the cellular level, the timeline to feel physical changes varies greatly from person to person, often taking a couple of months of consistent use. We want to make this right for you immediately. Please reach out to our team directly by calling +1 888 271 8790 or emailing [email protected]. We will gladly help you process a return for the unwanted bottles and ensure you receive your refund.

Response from PartiqlarJul 30, 2026

Hello, Thank you for sharing your experience and your packaging suggestions in the review. We completely understand your concerns about receiving a package that felt unusually hot to the touch. You are absolutely right to be mindful of how extreme temperatures and humidity can impact the potency of active ingredients, and it is entirely valid to worry about the quality of your vitamins after a delivery like this. While our supplements undergo rigorous stability testing to ensure they remain fully effective throughout standard transit conditions, sitting in a sweltering delivery truck is less than ideal. We highly value your constructive feedback and are immediately sharing your idea for insulated foam packaging with our logistics team. We are always looking for ways to improve, and exploring better insulation methods for our shipments is a great step. We want you to feel 100% confident in the product you received. If you notice any physical changes to the capsules (like melting or sticking together) or if you simply prefer to have this specific batch replaced just to be safe, please reach out to us right away. You can easily contact our team by calling +1 888 271 8790 or by emailing [email protected]. We are standing by to make this right for you!

Response from PartiqlarJul 27, 2026

Hi Yasemin, I am incredibly sorry to read about the frustrating delay you detailed in the review. Waiting 12 days for an order to even ship is completely unacceptable, and the fact that your previous outreach to our support team left the issue unresolved only makes the situation worse. You have every right to be deeply disappointed. We want to investigate what went wrong with your fulfillment immediately and ensure your order is either expedited out the door today or fully refunded, whichever you prefer. Please reach out to us so our team can personally take over your case and bypass the standard support queue. You can call us directly at +1 888 271 8790 or email [email protected] with your order details. We are fully committed to making this right for you as quickly as possible.

Response from PartiqlarJul 27, 2026

Hello Mark, I am so sorry to read about the frustrating situation you outlined in the review. First and foremost, I sincerely hope your stomach is feeling much better! It is completely understandable that you would want to return the remaining product after experiencing those side effects. You are absolutely justified in your frustration regarding how your request was handled. It sounds like our agent completely misread your message and missed the key detail that you were asking to return an unopened bottle—which is exactly what our refund policy covers! I apologize for the glaring oversight and for making you feel like we were trying to avoid honoring our own guidelines. That is certainly not the standard of service we aim to provide. We want to correct this mistake immediately and ensure you get the full refund you originally asked for. Please call us anytime at +1 888 271 8790 or email our customer support team at [email protected] so our management team can pull up your previous support ticket and process the proper refund right away. Thank you for bringing this miscommunication to our attention, and we look forward to getting this sorted out for you!

Response from PartiqlarJul 27, 2026

Hi Ira, We are deeply concerned and incredibly sorry to read about the terrifying experience you described. Having such a severe physical reaction, especially while away on a cruise, sounds absolutely frightening, and we are so relieved to hear that your symptoms eventually subsided. Your health and safety are our absolute top priorities. While Magnesium Glycinate is typically very well-tolerated, individual body chemistries can sometimes react unexpectedly to new supplement formulations. We strongly encourage you to share this specific incident with your family doctor to ensure everything is completely okay with your health. We take any reports of adverse reactions with the utmost seriousness and urgently want to investigate the specific batch you received, as well as process a full refund for your purchase. Please call us anytime at +1 888 271 8790 or email our customer support team at [email protected] so our management team can personally assist you with this matter. We sincerely hope you are feeling fully recovered now and look forward to speaking with you.

Response from PartiqlarJul 27, 2026

Hi, We are incredibly sorry for the severe mix-up with your delivery, as described. Receiving only three bottles instead of twelve—and having two of those be from a completely different company—is highly unusual and completely unacceptable! This sounds like a major error occurred at the fulfillment center, and we want to fix this for you immediately. Please reach out to us so we can investigate what happened and get your correct 12-bottle order shipped out to you right away. You can call us anytime at +1 888 271 8790 or email our customer support team at [email protected] with your order number. We are standing by and ready to make this right the moment we hear from you!