Erin T.
UDPATE: Partiqlar makes returns and cancellations VERY hard
I am writing to update this review much more positively. After I posted this originally, I worked with Jeromell at Partiqlar, who was exceptionally helpful and has gotten my return processed. I'm delighted to revise my review as a much happier customer. Prior review: We returned a product in March - still haven't received promised refund and although we asked to cancel the (unasked for) subscription at that time, another order came. To submit this return, I have been trying to reach them by phone during the listed customer service hours every 15 minutes and the phone rings and simply hangs up. I can't even leave a message. Making a return and canceling the subscription is proving an enormous hassle. I would never use this company again.
Response from PartiqlarJun 22, 2026
Hi Erin, I am so incredibly sorry for the immense frustration you have experienced. You are completely justified in being upset. Waiting since March for a promised refund, receiving an unwanted subscription order after explicitly asking to cancel, and then dealing with a broken phone system that simply hangs up on you is a completely unacceptable sequence of events. I want to personally apologize for the phone system failure. Our lines should never ring and disconnect without even allowing you to leave a message, and I have immediately escalated this to our technical team to investigate and fix the routing issue. You should never have to fight this hard for a return or cancellation, and we want to resolve this massive hassle for you right this second. Please email our management team directly at [email protected] or call us at +1 888 271 8790. We deeply apologize for failing you on multiple fronts here. We are standing by and are ready to make this right the exact moment we hear from you.