Park ToolReviews of parktool.com

Got a BRK1 its top end tool box costing over £1700. The first issue tightening an E bike front chain ring , I use the included bbt18 unfortunately there is no spanner included in the kit to use this tool. Second job change a rear wheel put the xd cassette on reach for the included torouqe wrench, unfortunately the tool is not compatible with the wrench. The only way to use the tool is with the chainwhip that has a wrench cut out at the end. Thirdly no t25 socket, there is t25 bit on im the handel of there driver that dose 4 fixed tourqe settings. The whole thing is poorly thought out with inclusion of 36 mm claw foot 25mm socket and t25 socket. These issues would be solved probably costing less than £30. Contacted Park tools Chads attitude was if you not happy with it take it back to the shop!!!!. So 1 star for them , its got some great tools in it but not thought out and park tools don't seem interested in fixing it.

Always been a fan of Park Tool, but no more. This tool is flawed and breaks. However, if it doesn't happen right away, Park will invoke the "Limited" part of their token warranty policy and claim "wear and tear." Numerous other companies actually stand behind their tools when you actually use them; this is the 2nd such "wear and tear" nonsense from Park (other was on a standard 15mm wrench).

Don’t ever buy any Park bike tools. They are the worst company you could ever deal with when it comes to WARRANTY a tool please please I beg you guys to stay away from this company. It says limited warranty on the Tools website, but when you go and fill out the form then you get a really rude person that calls you or emails you telling you that you misused the tool like I told a guy there’s no instructions telling you how to use your tool is just BS. They just can’t stay behind their product. Lame.

I bought a park tool mech hanger alignment tool off Amazon think it was £74 first impression was the quality was poor then the next day I noticed on Amazon 3 other identical tools with different brand stickers on for half the price I paid. Absolutely fuming

I bought a tw5.2 wrench that was defective and their customer service claimed it was normal and functioning properly. They didn’t offer to look at it or help me at all. I’ve been a mechanic for 15 years and this is very disappointing that their products and customer service have become garbage.

PHT25 (Torx 25 t handle) snapped while torxing up a rotor bolt. Park tool say contact company I bought from as I am outside of the US. Company (CRC) no longer stocks. If you sell worldwide then they should honour the warranty. They then tried to upsell me implying I put at least 25nm through an alloy rotor bolt. I had owned it for 3 years and used it rarely. Poor quality for alot of money

Purchased a Park Tool SBS 1.2 socket and bit set in late April 2021 and used the 6mm long reach hex bit in conjunction with the Park Tool TW-6.2 torque wrench for the first time on 15 May 2021. The bit rounded off without much force at all and having been fully inserted in the hex bolt head. Wholly unsatisfactory quality from a company that puts itself out there as being the premier bike tools manufacturer in the world. The metal from which the hex bit is made seems overly soft. Will I buy any more tools from Park Tool? No! Once bitten, twice shy!