Vicki P.
Doesn't Answer Phones Or Return Emails
I purchased a very expensive $120 bottle of Serge Lutens La Religieuse perfume on March 7th. It is now March 15th and tracking hasn't changed since it shows it was accepted at the p.o. in NY on March 9th. I ordered two other perfumes separately on the same day and received them on the 13th, when the La Religieuse should have arrived. I have called the parfum1 contact number listed on their website twice and no one answers the phone! You are forced to leave a message. I have had no reply so far. Not sure how you can run a company properly without a proper customer service line. I have also sent an email, again with no reply. This is terrible customer service! Clearly my package is either lost or somehow hung up at the NY post office. The proper thing to do would be to either call the usps 800 number (800-275-8777) and have them put a trace on the package, reship my perfume, or refund my payment, none of which I can get done if there is no customer service response. My only solution will be to contact my credit card company if I haven't heard from anyone in the next few days. So disappointed.....