Shannon
Robe was advertised to have a hood
Robe was advertised to have a hood. Did not. Has shawl collar. Also advertised as thick. My bath towels are thicker. Not happy
Response from ParentgivingFeb 20, 2019
We're sorry there was an issue with your order and regret the inconvenience it caused. One of our Customer Care agents contacted you on February 13 to resolve the problem. It turns out you did receive the correct item, but the description on our website should have been clearer. We are assisting you in returning the item at no charge to you. We hope you'll give us another try. We assure you we can be relied upon for a much better experience! Thank you.