Amy R.
I love the Dry Direct Ultimate… but dislike customer service
I love the Dry Direct Ultimate underwear ( made in Italy) They are Thick and protect with bowel and bladder incontinence leakage as my daughter is 7 and none verbal these are amazing... but not a fan of customer services... not helpful at all when I ordered what I thought was the same product they just said oh no it's because one is made in Italy and the other in the USA. When I called I was hung up on I don't normally leave reviews but because of customer service, I have to rate this place low... When I asked to speak to a supervisor or someone higher than Helen. I was told there was no one.
Response from ParentgivingJul 12, 2022
We understand your frustration in discerning the differences between the two products in question, and believe you have now identified your preferred product. You were also offered the opportunity to return the products that you ordered in error.


