Sahil M.
Terrible Counting System. You must know before purchasing
Normally, I always try to point out positive things about companies as we understand the negative reviews. This app is absolutely best for tracking as compared trackingmore however their counting system is terrible. For eg, if u have purchased 200 quote plan which we did, and you received total 220 orders including all the cancelled orders, failed orders, pending and some fake order which we do as testing, they will count. For this sole reason, we had to switch to trackingmore because their counting system calculated based on the awb assigned to the orders.
Response from CWILL Order TrackingJan 10, 2024
Hi Sahil, thank you for your feedback. We understand that any store might have some canceled, failed, and fake orders for testing purposes, so our solution didn't meet your expectations. In this case, you should have contacted our customer service team immediately after realizing the issue so that we could help resolve it quickly. Admittedly, the order calculation issue is somewhat due to how we use the Shopify Order Tracking API. That's because ParcelPanel's development team strives to ensure real-time order synchronization. ParcelPanel Order Tracking has many advantages over other Shopify order tracking apps because: ① "1 order = 1 quota" - This is extremely cost-effective if you have many split shipments — no matter how many shipments you have in 1 order, only 1 quota will be consumed. ② Additionally, our app can exclude orders that don't require shipping. This is especially helpful if you sell virtual products or your customer chooses the in-store pickup option. ③ Immediately after installing our app, you can find all your Shopify orders in the past 30 days in the "Orders" section. From this moment, order tracking has started. We provide this service for free to allow your customers to start tracking their orders in your store as soon as possible. More importantly, not a single quota has been consumed. If the quota consumption issue is bothering you, we can provide custom solutions to you. Remember that our customer service team is available 24/7 for further assistance.