Charuna M.
Super helpful and supportive
Super helpful and supportive. and provide detailed yet simplest explanations for every inquiry.
CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.
CWILL Order Tracking (parcelpanel.com) has 84 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 81 reviews with 5 stars · Clear filters
Charuna M.
Super helpful and supportive. and provide detailed yet simplest explanations for every inquiry.
Deema Yanni M.
Its great to know it is free tracking service and i was offered 100% unlimited free upgrade. Made my day. Support Staff - Elly was super prompt and kind.
Sophie
I get Mig and she was super friendly and helped me a lot! When I have a problem I hope she will be reassigned to me! Thank you!! 10/10
George
Great service. Very well versed and very thorough with her knowledge
Caroline O.
Assistance réactive et très agréable. La réponse correspond exactement à la question posée. C'est un chat efficace avec des intervenants toujours aimables.
Al C.
The best app for tracking orders on WooCommerce (y)
Pierre.studiolab
Parcelpanel è la migliore app. che si possa avere sul proprio sito online per quanto riguarda il tracciamento dei pacchi. L'assistenza è veramente super disponibile e risolvono i tuoi problemi in un attimo e tra l'altro ti fanno anche notare la loro felicità nell'aiutarti. Installatela nel vostro sito, absolutely! :
Christopher R.
I switched from the other big tracking company for my Shopify store because there was some graphic-integration issues for my tracking page with the other company, but that is not the only reason for my review. The customer service has always been pretty responsive for the past year or so since I switched to ParcelPanel. It is easy to tell that their customer service is not outsourced to someone reading a script, and that their agents actually know their job and the technology involved. When I added a smaller international carrier and had some issues with their tracking integration, Mig in particular has always showed interest in relaying to her team the details to make the improvements, and in short to make ParcelPanel work for my business needs. Keep up the good work!