Parallel HealthReviews of parallelhealth.io

Response from Parallel HealthAug 27, 2026

Hi Heidi, thank you for taking the time to write this. Feeling caught off guard by a billing term is upsetting, and we are sorry that your experience with us left you feeling misled. That is the opposite of how we want anyone to feel. Our subscriptions do carry a three-month minimum. We publish it on the product page, and it is written into our refund policy and our cancellation policy. There are two reasons for it. Subscription pricing is discounted well below our one-time pricing, and skin cell turnover generally takes about three months, so that window is what gives a product or protocol a fair chance to actually work rather than being judged on a single cycle. That said, a term is only fair if it is clear, and this feedback tells us ours was not clear enough. We are taking that seriously and looking at how prominently we surface it at every step of checkout. We also want to confirm that your subscription is cancelled and you will not see any further charges from us. If you would like to talk it through with someone on our team, email us at [email protected] and reference this review. And if you ever want to try our products again without a commitment, our one-time options are always available with no minimum.

Response from Parallel HealthNov 26, 2025

Hi Mike, we're very sorry that the subscription plan was not clear to you and that you had a negative experience with us. It doesn't happen often, and we take it very seriously when it does. At Parallel, we have a 3-mo minimum on all protocols and subscriptions. In particular, the MD-03 Protocol™ requires three months to get through the introductory period of testing, resetting with microbiome skincare, and rebalancing with your custom phage. We tried to make this very clear over the phone, as well as in the subscription email, but we will take your feedback and continue to optimize our process. While we have a 3-mo minimum, we offered to make an exception and switch you back to an a la carte test product. The one time purchase price is, indeed, more expensive than the monthly fee because we provide a major discount for subscribers. Nonetheless, when you are ready, Dr. Brown is ready to go over your results with you, which I think you may find very interesting and potentially helpful. Either way, we are committed to making things right for you.