Paragon StairsReviews of paragonstairs.com

STAY AWAY FROM THIS COMPANY!! They are terrible in every sense of the word! Terrible customer service, terrible product, and don’t care about building codes! Go somewhere else and save yourself the headache!!

WARNING! DO NOT USE THIS COMPANY We wish that we had never started with Paragon/Salter Stairs. We ordered the $11,000 Hutson Staircase on May 21. 2020. We are at the end of a remodel and have finished everything but the staircase. We can’t move into our home until we receive the staircase. The 900# staircase was delivered on July 9th completely damaged, in a ripped up, shrink wrapped cardboard box. The center pole and 1/3 of the powder coated railing were LOST and the rails gouged. Shameful packaging combined with poor delivery service. Paragon promised to send another staircase but TWO MONTHS later, they ask us to ship the entire stair back to them. It took them another 9 days to decide that parts will have to remade and that it MAY be ready in 4 weeks - NO guaranteed date. This is FIVE months after our order was first placed. Brian Stoume was the sales person. He was so very friendly and helpful while making the sale but now he is a ghost. Jil C in customer service has tried to be helpful and assist us with this nightmare but the company obviously doesn’t care about their customers. Mr. Kahiem Amenra the manager of customer services, is a wall and won’t give us a delivery date, nor assure us that our order is being processed. Paragon /Salter won’t assure us that the packaging will be adequate, nor that a reliable shipper will be used. I urge everyone NOT to use this company. I can’t believe that they have a A+ rating with the BBB. They should be shut down. This is the worst company that I have ever dealt with. STAY AWAY FROM PARAGON/SALTER. And DO NOT believe their pat COVID response excuse. They have horrible reviews going back for years. See REDDIT reviews for SALTER/PARAGON I wish we had known.